Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Under direct supervision, this position inspects, estimates, negotiates, and evaluates auto physical damage claims for both personal and business insurance. The role focuses on basic to moderate physical damage coverages, excluding claims involving injuries, fire, theft, flood, or diminished value. This position also handles complete claim handling for a subset of claims and serves as a technical resource for inside auto claim staff.

Responsibilities

Deliver consistent service quality throughout the claim life cycle, including prompt contact, process explanation, expectation setting, effective communication, and follow-through.
Review physical damage documents for appropriateness and identify loss economic opportunities.
Negotiate with repair facilities on revisions to physical damage documents.
Prepare and document accurate vehicle/equipment damage appraisals, Actual Cash and Replacement values according to guidelines.
Electronically audit vehicle estimates using technical expertise and company-recognized resources, estimating and evaluation software.
Negotiate claim settlements with customers and/or repair facilities to achieve agreement on value and initiate payments.
Determine settlement amounts for applicable Total Loss claims, including coverages and deductibles.
Partner with the assigned Claim Professional throughout the claim life cycle, from investigation to final recovery.
Effectively manage work assignments and referrals.
Acquire and maintain Insurance License(s) as required by state and Travelers.
Participate in the Catastrophe Response Program, potentially involving deployment to assist customers in other states.
Perform duties of an Outside Field Appraiser temporarily, as needed, including physical vehicle inspections.
Perform other duties as assigned.

Requirements

Prior experience with an insurance carrier is a plus.
Strong technical background with extensive knowledge of auto repair and repair techniques.
Thorough understanding of auto terminology and construction.
Valid Driver's License.
Thorough knowledge of claims appraisal systems and overall claim operations.
Proficiency in Windows, including Excel and Word.
Strong mathematical and negotiation skills.
Demonstrated ownership attitude and customer-centric response.
Strong teamwork skills.
Ability to remain current on jurisdictional laws and regulations and communicate compliance requirements.
Commitment to continuous education.
High School Degree or GED.
One year experience estimating auto damage or successful completion of the Appraiser trainee program.

Skills

Basic Analytical Thinking
Basic Judgment/Decision Making
Basic Communication
Intermediate Negotiation
Basic Insurance Contract Knowledge
Basic Principles of Investigation
Basic Value Determination
Basic Settlement Techniques
Intermediate Auto Technical

Location

Nationwide

Work Type

Hybrid

Experience Level

1 year estimating auto damage

Education Level

High School Degree or GED

Salary/Compensations

$63,800.00 - $105,400.00

Benefits

Health Insurance from day one of employment for employees and eligible family members.
401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay, subject to an annual maximum.
Paying it Forward Savings Program: Travelers contributes to 401(k) when student loan payments are made.
Pension Plan 100% funded by Travelers.
Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program with tools, discounts, resources, and a mental health program offering free professional counseling, health coaching, and support resources.
Volunteer Encouragement with a Matching Gift and Volunteer Rewards program.

About the Company

Travelers has maintained its reputation as one of the best property casualty insurers in the industry for over 170 years.
The company fosters a culture rooted in innovation and thrives on collaboration.

Equal Opportunity

Travelers is an equal opportunity employer.
We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.