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About the Role

The People Partner is responsible for general human resources administration, including employee relations, record keeping, and responding to employee inquiries to ensure efficient HR Operations management. This role is integral to maintaining a positive work environment, supporting employee needs, and ensuring compliance with HR policies and procedures.

Responsibilities

• Assist in coaching, counseling, and guiding managers before executing employee disciplinary actions.
• Serve as the initial point of contact for employee concerns and may conduct investigations.
• Answer frequently asked questions regarding standard policies, procedures, and benefits, referring complex issues to appropriate team members.
• Review, resolve, and respond to inquiries submitted through the HR ticketing system.
• Process employee changes such as promotions, transfers, and terminations, ensuring HRIS data accuracy.
• Support the People Operations team with organizational tasks and administrative duties.
• Oversee various stages of the Employee Lifecycle.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
• 5+ years of experience in HR or administrative roles.
• Previous experience in Employee Relations required.
• Experience supporting a contact center or large hourly population is preferred.
• Organizational and project management skills with the ability to manage multiple priorities, meet deadlines, and adapt to changing circumstances.
• Experience working with a human resource information system (HRIS).
• Experience with Workday is a plus.
• Experience with Change Management and/or large scale transformation activities.
• Experience within a Center of Excellence model.
• Detail-oriented with good verbal and written communication skills.
• Ability to work independently, establish priorities, meet deadlines, and manage multiple projects simultaneously.
• Ability to present information and respond to questions from various stakeholders.
• Ability to address issues with discretion and professionalism while maintaining confidentiality.

Skills

• Human Resources Administration
• Employee Relations
• Record Keeping
• HR Operations
• HR Policies and Procedures
• Coaching
• Counseling
• Employee Investigations
• HRIS Management
• Organizational Skills
• Project Management
• Change Management
• Communication Skills
• Detail Orientation

Location

• New York
• Columbus, Ohio

Work Type

• Hybrid

Experience Level

• 5+ years of experience

Education Level

• Bachelor's Degree in Human Resources, Business Administration, or a related field, or equivalent work experience.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

About the Company

• Pumpkin, a subsidiary of IPH, offers premium accident & illness coverage and wellness plans for dogs and cats.
• Founded in 2020, our plans help families afford advanced diagnostics and treatments – from routine to critical care – so their pets can live longer, healthier lives.
• Our nationwide team of 200+ pairs pet health expertise with purpose-built technology to make care without compromise possible.
• Pumpkin’s deep understanding of the science and finance of veterinary care makes us an asset to our more than 10,000 nationwide veterinary professional partners and is one reason we are trusted by nine out of ten surveyed veterinarians.
• We are the #1-rated pet insurance brand on Google, have a 4.9-star rating on TrustPilot and are one of the fastest-growing pet health companies in the US.
• We have insured over 230,000 pets and paid more than $176 million in claims since launch.
• Pumpkin also offers PumpkinNow, the only urgent pay service that can pay pet parents for eligible claims before they pay vet bills — making it one of the fastest claims experiences in pet insurance.
• Beyond accidents and illnesses, Pumpkin Wellness Club provides preventive care plans that help pay for everything from routine vet visits to grooming.
• At Pumpkin, we believe pet parenthood is parenthood. While life with pets looks different than raising human children, the responsibility, commitment, and love run just as deep. That belief is why we exist: to help parents choose the best care for their loved ones – without compromise.