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About the Role

The Floor Host is the primary point of contact on office floors, delivering a hospitality-based experience. This role involves providing information, directing assistance, and interfacing with all office services to support guests and visitors.

Responsibilities

• Provide real-time support for meetings, verifying room requirements and ensuring client expectations are met.
• Conduct continuous floor tours to maintain optimal appearance and condition of the space.
• Utilize tools to identify solutions and anticipate customer needs, ensuring first point of contact resolution.
• Stay informed about in-house and area functions to answer questions knowledgeably via multiple communication channels.
• Support guests and visitors in securing workspace, advocating for the client's hoteling culture.
• Verify room occupancy and reclaim unused meeting space to optimize utilization.
• Monitor meeting rooms for participant arrival/departure, no-shows, and correct participant numbers.
• Collaborate with the facility maintenance team to address and report any space issues.
• Provide contact cards for additional in-meeting support and reset rooms after meetings.

Requirements

• 2-3 years of experience in a service industry (Hotel, Restaurant, Hospitality, Event Planning preferred).
• Strong technical skills including Microsoft Office Suite, Google Docs, and audio/visual equipment.
• Ability to stand for extended periods.
• Ability to work effectively in a fast-paced environment.
• Good listening skills and professional demeanor.
• Ability to interact with clients of all professional levels.
• Maintain a high level of professional appearance and demeanor.

Skills

• Client first mentality
• Accuracy and attention to detail
• Multitasking in a fast-paced environment
• Solid decision-making skills
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• Active listening
• Ability to use technology
• Prioritizing
• Flexibility
• Adaptability

Location

• Office floors

Work Type

• Full-time

Experience Level

• 2-3 years

About the Company

• Opensity Solutions provides modernized technology platforms, elevated technology support, and valuable insights, empowering clients to excel.

Equal Opportunity

• Opensity Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
• Opensity is an Equal Opportunity Employer.
• We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
• Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law.
• We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.