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About the Role

The Customer Service Associate supports store leadership by executing tasks that ensure efficient, safe, and customer-focused operations, including food preparation, point-of-sale transactions, and store upkeep. This role is key in delivering an exceptional customer experience, building brand loyalty, and upholding Royal Farms' standard of excellence.

Responsibilities

• Greet and acknowledge customers, uphold high service standards, anticipate customer needs, and demonstrate product knowledge.
• Respond to customer inquiries about merchandise and assist with product selection.
• Communicate with store leadership about customer requests, vendor issues, and product damages.
• Operate the register, scan and bag items, manage various payment methods, activate fuel and gift cards, and ensure drawer balance at shift end.
• Follow all ID verification laws when selling age-restricted products.
• Assist and educate customers using assisted checkout terminals; monitor transactions to ensure accurate payment and prevent theft.
• Support customers with purchases requiring employee assistance.
• Handle customer fuel transactions and monitor fuel court activity.
• Prepare made-to-order food and beverages per recipe or customer specifications, ensuring accuracy, quality, and speed of service.
• Execute foodservice and beverage programs consistently, maintaining proper portioning, presentation, and product availability.
• Follow all food safety and sanitation standards, including proper handling, storage, and cleaning practices.
• Restock products and supplies to maintain a fully stocked store.
• Check expiration codes, face and inspect items, pull and discard expired products per company procedures.
• Perform routine side work including cleaning, sweeping, mopping, and trash removal.
• Maintain a clean and organized work area to ensure safe working conditions.
• Immediately report unsafe conditions to store leadership.
• Follow Royal Farms safety, security, and operational procedures.
• Uphold the mission, core values, and brand standards of the company.
• Perform other projects/duties as assigned.

Requirements

• Must be at least 16 years old.
• Must have strong communication and customer service skills.
• Must demonstrate the ability to work both independently and as part of a team.
• Must be able to multitask effectively in a fast-paced environment.
• Must be able to learn and follow all Royal Farms safety processes and procedures.
• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
• Must be able to perform repetitive physical tasks like squatting, stooping, and crouching.
• Must be comfortable working around hot equipment and cleaning products.
• Ability to be punctual and arrive to work on time.
• Must wear slip-resistant shoes while on duty.
• Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
• Ability to adhere to assigned schedules and arrive to work on time as required by business needs.

Skills

• Customer Service
• Communication
• Teamwork
• Multitasking
• Food Service
• Point of Sale (POS) operations
• Food safety and sanitation
• Merchandising
• Stocking
• Cleaning

Location

• Store level

Work Type

• Full-time
• Part-time
• Flexible shifts

Experience Level

• Entry Level
• Prior experience in food service and/or customer service preferred

Salary/Compensations

• USD $17.00 - USD $19.00 /Hr.

About the Company

• Royal Farms is committed to upholding its mission, core values, and brand standards through integrity, accountability, and operational excellence.