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About the Role

As a Service Contracts Coordinator, you will play a key role in supporting the lifecycle of service agreements and ensuring delivery against customer commitments. You will work cross-functionally with service, sales and external partners to manage contracts, coordinate service execution and drive a high level of customer experience.

Responsibilities

• Manage service contracts, warranties and customer entitlements (SLAs), ensuring accuracy and compliance
• Coordinate preventive maintenance (PM) and service activities with customers and delivery partners
• Track Contact renewals, expirations and extensions: proactively support renewal planning
• Prepare and manage time & material (T&M) quotes, including scope validation and partner coordination
• Support RFQ processes and collaborate with external service providers to meet customer requirements
• Review service documentation to ensure work performed aligns with contractual scope
• Validate partner invoices against purchase orders and support the invoicing process
• Monitor service delivery performance to ensure on time execution and SLA adherence
• Serve as a primary point of contact for customer inquiries via phone, email and service systems

Requirements

• 2 + years of experience in service coordination, contracts administration, or customer support
• Experience with ERP/CRM systems (e.g. Acumatica, SAP, Salesforce) preferred
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication skills and customer-focused mindset
• High attention to detail with strong problem – solving capabilities
• Customer first mindset
• Accountability and ownership
• Collaboration across teams and partners
• Ability to prioritize and work in a fast paced, dynamic environment
• Process discipline and data accuracy

Location

• 85 Woodridge Dr. Amherst, NY

Work Type

• full-time

Education Level

• Associate or bachelor’s degree in business, Operations, or related field preferred

Salary/Compensations

• USD 68,000 - USD 102,000 per year

Benefits

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks
• flexible work arrangements
• paid family leaves
• well-being programs
• 12 holidays per year
• 15 days of paid time off per year
• company share ownership
• 401(k) with match
• performance discussions
• global opportunities
• the Schneider Career Hub
• learning platforms like Coursera
• recognition
• sharing your voice
• volunteer leave
• programs with the Schneider Electric Foundation
• youth education initiatives
• military leave benefits

About the Company

• €40 billion global revenue
• +9% organic growth
• 150 000+ employees in 100+ countries

Equal Opportunity

• Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.