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About the Role

Index Exchange is seeking a Senior Account Manager to support strategic buyer-side partners, drive long-term growth, platform adoption, and build strong partner relationships within the programmatic advertising ecosystem.

Responsibilities

• Serve as the day-to-day contact for a portfolio of strategic buyer-side partners, delivering exceptional service and leveraging expertise of the Index platform.
• Provide proactive insights and recommendations to partners to help solve problems through a data-centric approach.
• Partner with internal teams to support growth opportunities and identify ways to strengthen existing relationships.
• Collaborate with internal stakeholders to identify and support new deal opportunities, while ensuring the health and growth of existing partnerships.
• Develop a strong understanding of buyer priorities, campaign performance, and the broader programmatic landscape to provide strategic recommendations and support partner growth.
• Attend relevant industry events and support relationship-building initiatives that foster long-term strategic growth.

Requirements

• 6–8 years of experience in digital media, including 4+ years in a client-facing role.
• Strong understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.).
• Experience supporting buyer-side relationships within the digital advertising or programmatic ecosystem is preferred.
• Effective time management skills with the ability to prioritize and meet deadlines in a fast-paced environment.
• Proven ability to leverage data and analytics to solve customer problems.
• Demonstrable experience building strong customer relationships, understanding partner needs, and identifying solutions to support growth.
• Strong communication skills with the ability to present clearly and concisely both internally and externally.
• Ability to work collaboratively and independently while remaining proactive, organized, and self-motivated.
• Proficiency in Excel and other Microsoft Office programs is required.
• Experience with DOMO, Looker, Tableau, or similar analytical tools is considered an asset.

Skills

• Programmatic advertising
• Client-facing communication
• Data analysis
• Relationship building
• Excel
• Microsoft Office Suite
• DOMO
• Looker
• Tableau

Location

• New York

Work Type

• Full-time

Experience Level

• Senior

Salary/Compensations

• $111,000 to $140,000 USD

Benefits

• Comprehensive health, dental, and vision plans
• Paid time off, health days, and personal obligation days
• Flexible work schedules
• Competitive retirement matching plans
• Equity packages
• Generous parental leave
• Annual well-being allowance
• Fitness discounts
• Group wellness activities
• Employee assistance program
• Mental health first aid program
• One day of volunteer time off per year
• Donation-matching program
• Monthly town halls
• Regular community-led team events
• Multiple resources and programming to support continuous learning

About the Company

• Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners.
• As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.
• With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain.
• Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.
• Index is an exciting and fast-paced place to work, built on core values of trust and transparency.
• We pride ourselves on our independence and openness, not only in our technology, but in our teams, too.
• Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
• We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers.

Equal Opportunity

• At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them.
• We are committed to equal employment opportunities.
• We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status.
• Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience.
• For those who show grit, passion, and humility—Index will welcome you.
• Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
• If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you.
• Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process.