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About the Role
Four Seasons Hotel Austin is seeking a Room Service Order Taker to join our dynamic Food & Beverage Team. We are looking for an individual who can delight guests by coordinating Room Service experiences through a detailed and guest-focused perspective. This role requires flexibility to work mornings, evenings, weekends, and holidays as the hotel operates 24/7, 365 days a year.
Responsibilities
- Receive guest requests and communicate directly with the team to deliver the best personal dining experience possible.
- Take action on guest needs, both express and unspoken.
- Coordinate Room Service experiences through a detailed and guest-focused perspective.
Requirements
- Ability to use Microsoft Office programs such as Excel and Word.
- TABC & Food Handlers Certifications required.
- Work authorization in the United States.
Skills
- Intuition
- Articulation
- Knowledge of MICROS preferred
Location
- Austin
Work Type
- Full-time
Experience Level
- One to two years’ experience working in Food & Beverage preferred
Benefits
- FREE Medical, Dental and Vision Insurance after 30 days
- Room night stays at Four Seasons Worldwide
- Employee meals prepared by the Four Seasons Culinary Team
- Dry cleaning and alteration of employee uniforms
- Parking in Downtown Austin during work shifts
- Discounted public transportation options
- Four Seasons beds and bedding
- Gold’s Gym membership
- Vacation, Sick, Twelve (12) Paid Holidays
- 401k participation with a company matching program
- 100% Company-Paid Parental Leave
- Growth opportunities within Four Seasons
About the Company
- Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
- Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
- We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
- At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
- Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
- It comes from our belief that life is richer when we truly connect to the people and the world around us.
- The hotel offers a convenient escape for those looking to explore Austin’s iconic happenings from a secluded oasis.
- Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin’s first and longest-standing luxury hotels.
- Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings.
Equal Opportunity
- The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus.
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.