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About the Role

Bank of America's Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi-disciplinary design organization with expertise across product design, content design, design research, design operations, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences. Bank of America is looking for an Experience Designer (XD) I that will be responsible for execution and craft delivery for an interdisciplinary product design team that delivers strategic and tactical solutions in support of Digital Consumer Banking and Payments. The role will partner with peers, and stakeholders from across the organization to ensure roadmap projects are delivered with high standards on experience quality, execution, and professionalism, delivering on-time and on-budget. And contribute to our culture of creativity, accountability, discourse, and measurable key results.

Responsibilities

Executes on multi-disciplinary Experience Design (XD) delivery, processes, and functions for end-to-end digital experiences.
Collaborates closely with different stakeholders and functions.
Executes on direction from day-to-day leaders.
Develops digital experience solutions.
Applies a suite of UX specialties.
Designs developer-ready low to high-fidelity artifacts.
Applies knowledge and acumen to define and deliver solutions that meet client needs and solve business problems.
Designs, optimizes, and delivers useful and elegant, best-in-class digital experiences working from a multidisciplinary, holistic perspective from concept to execution and implementation.
Applies a broad range of product design capabilities across user experience and visual design to craft complete product and experience solutions.
Partners with a diverse set of project stakeholders and cross-functional teams – including product management and engineering.
Builds influence and partnerships with stakeholders outside of ongoing project work.
Collaborates with product design, content design, design research, design operations, and design technology across the team.
Designs developer-ready low- to high-fidelity artifacts, developer-ready assets, and prototypes.
Delivers exemplary solutions leveraging and anticipating internal and external best practices and methods.
Designs digital experiences across web, mobile web, and native apps (iOS and Android).
Supports evaluative testing, from rapid user testing to usability studies and leverages user research and insights to refine and enhance the customer journey.
Evaluates and benchmarks existing product and service experiences.
Participates actively in design critique and is available as a resource to other designers.
Works on multiple designs/projects, managing time and expectations with stakeholders across the organization and Experience Design, staying knowledgeable on project and product details.
Respects standards, reflects design system patterns in work and contributes to best practices while also helping with innovative digital, technology, and AI experiences.
Uses excellent visual, communication and storytelling skills.
Demonstrates thought leadership by challenging the status-quo, presenting independently and navigating questions, conceiving, pitching, executing creative ideas, patterns, and standards.
Crafts world-class software solutions, deliverables or reporting within time, scope, and budget by following established XD frameworks and practices.
Provides ongoing support throughout the end-to-end product-development lifecycle.
Communicates effectively and engages with teammates, partners and stakeholders.
Acts independently when incorporating feedback and completes tasks with support.

Requirements

3+ years of industry design experience in a role demonstrating multidisciplinary product design, with a portfolio showcasing your proven expertise.
Experience designing multi-channel consumer-facing apps, responsive web, and websites including complex system, user, ecommerce, and transactional experiences.
Expert understanding of user-centered design principles and best practices and rapid ideation processes like Lean UX, Design Sprints, and Agile.
A track record for working with cross-functional product development and design teams to ship customer-facing digital products.
Ability to design with a design system and within brand guidelines.
Experience utilizing quantitative and qualitative data to inform and inspire design.
Experience leveraging AI agents or assistants in production.
Highly proficient in design and design-to-code tools such as Figma, Copilot, Lovable, and Claude Code.
Recognized as a partner by engineering and product manager peers.
Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills with an intense focus on achieving results.
Works well with others, builds and nurtures strong relationships.
Track record of maximizing impact, being reflective, and inspiring others to do their best work.
Has a strong interest in, and aptitude for self-learning new design and technology skills.
Demonstrates strong listening, with excellent communication, and presentation skills.
Adapts swiftly and positively to change, embodying curiosity, resilience, and flexibility.
Financial or similar industry experience preferred.
Knowledge of collaboration and production tools such as MCP (Model Context Protocol), JIRA, and Confluence.

Skills

Adaptability
Collaboration
Critical Thinking
Problem Solving
User Experience Design
Decision Making
Product Design and Development
Project Management
Research
Stakeholder Management
Agile Practices
Presentation Skills
Process Management
Usability Testing
Written Communications

Location

San Francisco, CA
Boston, MA
Pennington, NJ
New York, NY
Seattle, WA

Work Type

Onsite
Full-time

Experience Level

3+ years of industry design experience

Education Level

High School Diploma / GED / Secondary School or equivalent
Bachelor’s degree with corresponding product design experience

Salary/Compensations

$111,800.00 - $137,600.00 annualized salary

Benefits

Discretionary incentive eligible
Eligible for annual discretionary award based on performance
Industry-leading benefits
Access to paid time off
Resources and support

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We drive Responsible Growth and deliver for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Equal Opportunity

FDIC
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.