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About the Role

This role involves completing truck unloading and merchandise duties, maintaining store recovery standards, assisting customers with shopping and product location, and providing a fast and friendly checkout experience. You will also engage customers on loyalty programs and assist with omnichannel processes.

Responsibilities

• Complete truck unloading and merchandise duties throughout the store.
• Maintain store recovery standards to deliver Brand Promises.
• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience and execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs for compliance.
• Interact with others in an accepting and respectful manner.
• Remain positive and respectful, even in difficult situations.
• Promote commitment to the organization’s vision and values.
• Project a positive image and serve as a role model for other Team Members.
• Cross-trained in Custom Framing selling and production.
• Perform other duties as assigned.

Requirements

• Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.
• Team members in this role must be at least sixteen (16) years or older.

Skills

• Retail experience preferred
• Customer service experience preferred

Location

• TOR-TORONTO/DOWNSVIEW, ON

Work Type

• Full-time
• Part-time

Salary/Compensations

• $17.60 - $20.50

Benefits

• Health insurance (medical, dental, and vision)
• Paid time off
• Tuition assistance
• Generous employee discounts

About the Company

• Our purpose is to fuel the joy of creativity and celebration.
• We are the leading destination for creating and celebrating in North America.
• We operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
• The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
• Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
• For more information, please visit www.michaels.com.

Equal Opportunity

• Michaels is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.