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About the Role

This position supports the coordination, development, and delivery of high-quality financial skills training. A key component of the role is translating complex financial concepts into plain-language, engaging, and accessible learning materials for diverse audiences. The Workshop Facilitator assists in developing training curricula, workshop content, and practical resource materials, and facilitates workshops and onboarding sessions.

Responsibilities

Support the coordination, development, and delivery of in-person and virtual Financial Empowerment training.
Assist in developing self-serve learning materials, facilitator guides, and training recordings.
Ensure training materials and presentations translate financial concepts into clear, practical, and plain-language information.
Conduct independent literature scans and research to ensure training content remains accurate and current.
Collaborate with staff, management, volunteers, and community partners to identify training needs and service trends.
Assist in developing new training content and educational resources in response to emerging community needs.
Review, update, and refresh existing training materials and workshop content.
Maintain and organize the online repository of training resources.
Deliver onboarding and training sessions for new staff, volunteers, students, and community members.
Facilitate workshops as required.
Support the orientation, training, scheduling and coordination of volunteers who assist with Financial Empowerment workshop delivery.
Create and administer client and participant feedback and evaluation tools.
Review evaluation findings and frontline feedback to support ongoing improvements to training materials and workshops.
Liaise with external organizations to obtain updated information and relevant training resources.
Develop promotional and outreach materials to increase awareness of training opportunities.
Conduct community outreach with key stakeholders to build/maintain partnerships.
Serve as the primary point of contact for workshop coordination and communication.
Present workshop requests to Financial Empowerment leadership.
Monitor and coordinate workshop scheduling.
Coordinate and support accessibility accommodations for training sessions.
Provide logistical support for virtual and in-person training sessions.
Maintain the confidentiality of information related to the organization, units, programs, staff, and clients.
Participate in regular supervisory sessions, staff and unit meetings.
Carry out additional duties as identified by the Operations Manager.

Requirements

Post-secondary education in Adult Education, Community Development, Social Work, Human Resources or a related field.
Minimum 1-2 years of experience in training coordination or facilitation in a non-profit or community-based setting.
Strong group facilitation skills and familiarity with adult learning principles.
Demonstrated understanding of the systemic barriers experienced by low-income and other vulnerable populations.
Strong understanding of trauma-informed, culturally responsive, and client-centered approaches to adult learning and community service delivery.
Proficiency using digital tools (Zoom, MS Teams, Google Workspace) and learning platforms.
Strong graphic design and presentation development skills using tools such as Canva and PowerPoint.
Ability to present ideas in user-friendly language.
Excellent interpersonal, communication, and organizational skills.
Ability to work effectively in a fast-paced and evolving environment with changing priorities.
Ability to manage multiple projects and timelines.
Ability to collaborate effectively with subject matter experts and translate complex information into practical, user-friendly training content.
Highly self-motivated and directed.
Considerable knowledge and/or experience working with barriered populations.
Experience developing and delivering curriculum for job seekers in a social services environment.
Fluency in a language other than English.
Familiarity with community-based financial empowerment programming and service delivery.
Experience supporting multilingual or accessibility-informed training environments.

Skills

Adult learning principles
Trauma-informed approaches
Culturally responsive approaches
Client-centered approaches
Digital tools (Zoom, MS Teams, Google Workspace)
Learning platforms
Graphic design
Presentation development (Canva, PowerPoint)
User-friendly language communication
Interpersonal skills
Communication skills
Organizational skills
Independent work habits
Project management
Collaboration
Subject matter expertise translation
Feedback integration
Self-motivation
Community outreach
Workshop coordination
Accessibility accommodations
Logistical support

Location

815 Danforth Ave, Toronto, ON
Hybrid

Work Type

Contract Hourly
Full-time

Experience Level

1-2 years

Education Level

Post-secondary education

Salary/Compensations

$31.85/hour

About the Company

The Financial Empowerment (FE) Program serves to prevent, reduce, and alleviate poverty by directly addressing the financial barriers in the lives of our clients.
We provide free and unbiased financial counselling, education, and tax filing support to Torontonians who are living on a low income.
We are a program in constant development and expansion, actively pursuing opportunities to explore innovative methods, and produce research on best practices to maximize client impact.

Equal Opportunity

WoodGreen is an equal opportunity employer.
We are committed to providing an inclusive and barrier-free selection process and work environment.
If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required.
Information received relating to accommodation will be addressed confidentially.
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