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About the Role

The Property Attendant helps maintain a comfortable, safe, and quiet atmosphere for guests. They serve as the property’s after-hours emergency contact and assist guests as needed. This role requires the attendant to live on property and be alert for safety/security issues, reporting them to the proper authorities or General Manager without interjecting themselves.

Responsibilities

• Keep watch on the property when the office is closed.
• Report any safety or security issues to the General Manager, or local authorities/emergency service providers if warranted.
• Respond to guest needs, complaints and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
• Establish good communication and professional relationships with property guests.
• Ensure that all storage and employee areas are secured nightly.
• Obtain guest list nightly to ensure that only authorized guests are allowed access to rooms and the property.
• Note any issues on Daily Action Plan for General Manager investigation.
• Obtain a Vacant Room Report to ensure all vacant rooms are secured nightly.
• Call General Manager or Regional Operations Manager immediately regarding any safety/security issues or with urgent questions/concerns.
• Follow company procedures by verifying ID and providing access to rooms for guests who become locked out.
• Assist guests with minor maintenance issues.
• Document all rounds and any incidents on the Property Attendant Checklist.
• Perform other tasks as assigned by supervisor.
• Take responsibility for ensuring that property is always clean and free of any trash and debris.
• Follow on-call schedule.
• Complete 3 thorough inspections of the property during each night scheduled.
• Complete 5 evenly spaced rounds between 7:00 AM and 11:00 PM and one round after midnight for properties closed on Sunday.
• Complete a minimum of 3 rounds after closing for properties open on Sunday.

Requirements

• Ability to read, understand, and interpret information found in a variety of internal hotel information.
• Ability to read, speak, and write in an efficient manner to interact with guests and staff.
• Ability to self-supervise and work with limited supervision.
• Prohibited from possessing a firearm, or dangerous or deadly weaponry while on InTown property.
• Required to live on property during the term of employment.
• Required to follow all guidelines outlined in the “Terms of Guest Agreement”.

Skills

• Guest service
• Communication
• Problem-solving
• Attention to detail
• Time management
• Observation skills

Location

• 1727 Oak Village Boulevard, Arlington, Texas 76017

Work Type

• On-call
• Live-in

Experience Level

• Not specified

Education Level

• Not specified

Benefits

• Easy to follow training programs & supportive team throughout the onboarding process
• 401k with company match
• Complimentary room with housekeeping included
• Weekly payroll

About the Company

• Committed to bringing passion and customer focus to the business.