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About the Role

Seeking a Human Resources Advisor to support designated client groups by delivering expert and strategically driven HR advice in a unionized, public-sector environment. This role offers exposure to employee relations, labour relations, talent acquisition, and HR operations, with the opportunity to make a meaningful impact by supporting employees and leaders while ensuring compliance with legislation, collective agreements, and best practices.

Responsibilities

Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters.
Support the Sr. HRBP by conducting in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges.
Demonstrate subject matter expertise and foster client empowerment on HR best practices, compliance, and relevant legislative updates.
Lead and facilitate high-level client meetings, offering insights, recommendations, and strategic direction.
Take ownership of complex HR cases, managing them through to resolution while building strong client relationships.
Stay abreast of Employment Standards Act (ESA) requirements, industry trends, legal developments, and best practices in HR and employment legislation.
Adhere to internal protocols and procedures for managing and escalating cases.
Contribute to the development, implementation, and maintenance of HR policies, programs, projects, and initiatives.
Develop, document, and maintain Standard Operating Procedures (SOPs) related to assigned HR functions.
Create and coordinate internal communications to support HR programs and initiatives.
Provide general HR support and administration across multiple functional areas.
Monitor and ensure job descriptions are current, accurately filed, and maintained.
Respond to inquiries related to collective agreements, HR policies, procedures, and programs.
Work directly with hiring managers to deliver full-cycle recruitment for positions up to Senior Manager level, with back-up support for Director-level roles.
Ensure all recruitment activities comply with collective agreement provisions, HR policies, and applicable legislation.
Develop and maintain talent pipelines to support current and future recruitment needs.
Support the People Services Lead in the development and execution of the organization’s recruitment strategy.
Collaborate with the Diversity, Inclusion & Accessibility (DI&A) team to adopt and embed inclusive recruitment practices.
Work with internal partners to ensure the HRIS supports efficient and effective talent acquisition processes.

Requirements

Post-secondary education in Human Resources, Labour Relations, or a related field.
Minimum five (5) years of progressive human resources experience.
High volume full cycle recruitment (technical and non-technical roles).
HR operations and administration experience.
Labour relations experience in a unionized environment.
Exposure to Total Rewards and HRIS.
Demonstrated experience administering and interpreting a collective agreement.
Experience using Applicant Tracking Systems.
In-depth knowledge of HR best practices, principles, policies, and procedures.
Strong understanding of employment and labour legislation, including ESA, AODA, OHS, and the Human Rights Code.
Excellent organizational skills with the ability to manage competing priorities and deadlines in a fast-paced, matrixed environment.
Strong written and verbal communication skills.
Sound judgment, strong problem-solving abilities, and effective decision-making skills.
High level of discretion, professionalism, and confidentiality.
Ability to work independently and collaboratively under pressure.
Proficiency in MS Office Suite (Word, Excel, PowerPoint, Visio).
Knowledge of conflict management principles and practices.
A self-starter with an enthusiasm for exceptional service delivery.
Eligible to work in Canada.
Subject to a criminal background check.

Skills

Human Resources
Labour Relations
Talent Acquisition
HR Operations
Employee Relations
HR Business Partnering
Recruitment
HR Policies
Employment Legislation
Collective Agreements
MS Office Suite

Location

Head Office, Toronto, ON

Work Type

Contract
Full-Time
In-Office

Experience Level

Minimum five (5) years of progressive human resources experience

Education Level

Post-secondary education in Human Resources, Labour Relations, or a related field

Salary/Compensations

$77,234 to $90,867

Benefits

Generous time-off policy, including 2 volunteer days
Defined benefit pension plans
Comprehensive health, dental, and vision plans, with 100% employer-paid premiums
Well-being credits
Employer-paid parental leave top-up
Professional development opportunities
24/7 confidential support through Employee Assistance Program

About the Company

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence.
Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.
The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row.
This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth.
We remain committed to fostering a supportive and rewarding work environment for our employees.

Equal Opportunity

The AGCO is an inclusive and equal opportunity employer.
The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute.
Disability related accommodation during the recruitment process is available upon request.
We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.