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About the Role

The Membership Manager supports the General Manager in overseeing daily club operations, including team management, driving membership sales, and ensuring excellent customer satisfaction.

Responsibilities

• Manage sales team and financial performance.
• Drive all sales efforts, including new member sales, EFT, fitness packages, and supplements.
• Set monthly, weekly, and daily sales goals.
• Review daily and weekly sales numbers and club statistics to identify revenue gaps and modify sales execution.
• Execute and coordinate sales promotions within the club.
• Drive club efforts in achieving revenue goals in NMS, EFT, units, and ancillary revenue.
• Attain department targets (e.g., EFT, NMS, Units, and PT attachment).
• Schedule sales team members to meet member needs.
• Ensure a high member service experience for all club members.
• Proactively engage the club member base, greeting and interacting with members regularly.
• Resolve member concerns and complaints professionally within club parameters.
• Maintain a fully engaged and high-performing team aligned with company values and goals.
• Recruit, interview, and hire membership consultants, ensuring proper staffing levels.
• Train and coach membership consultants, including assisting with planning sessions and performance reviews.
• Lead membership meetings to review performance and provide direction, motivation, and guidance.
• Implement, supervise, and direct regular training on sales SOPs and company policies.
• Create and conduct membership team-building activities and participate in recognition programs.
• Ensure accurate adherence to systems procedures.
• Conduct daily reviews of new member agreements with the sales team.
• Utilize club systems for selection, interviewing, and hiring qualified team members (with GM approval).
• Train and develop membership consultants according to SOPs and objectives, emphasizing EFT setup, NMS, units, and member retention.
• Conduct weekly (or as-needed) meetings with direct reports to review performance and offer guidance.
• Offer career growth and advancement opportunities.
• Counsel consultants under the guidance of the GM and consult with the corporate office for additional direction.

Requirements

• Management sales team and financial performance.
• Drive all sales efforts within the club including new member sales, EFT, fitness packages and supplements
• Set monthly, weekly and daily sales goals
• Review daily and weekly sales numbers and club statistics with the club manager to identify potential revenue gaps and modify sales execution as necessary
• Execute and coordinate sales promotions within the club
• Drive club efforts in achieving revenue goals in NMS, EFT, units and ancillary revenue
• Responsible for attainment of department targets (e.g. EFT, NMS, Units and PT attachment)
• Responsible for scheduling sales team members to meet member needs
• Ensure that all club members are delivered a high member service experience
• Proactively engage club member base, regularly greet and interact with members
• Resolve member concerns and complaints in a professional manner within club parameters, as assigned by GM
• Maintain a fully engaged and high performing team that aligns with company values and goals
• Recruit, interview & hire membership consultants and ensure proper levels of team member staffing
• Train and coach MC’s, including assisting in conducting planning sessions and performance reviews
• Lead membership meetings to review performance and offer direction, motivation and guidance toward achieving individual and company goals
• Implement, supervise and direct regular training to ensure all consultants are trained in sales SOPs, and other company policies
• Create and conduct membership team building activities including participation in recognition programs
• Ensure that systems procedures are accurately followed
• Daily reviews of new member agreements with sales team
• Utilize club systems to select, interview, and hire (with GM approval) qualified team members
• Train & develop membership consultants according to SOPs and objectives, guest and new member enrollment process, emphasizing goals of EFT setup, NMS, units and member retention
• Conduct weekly (or as-needed) meetings with direct reports to review performance and offer guidance toward achieving individual and company goals.
• Offer career growth and advancement opportunities.
• Counsel consultants under the guidance of the GM and consult with the corporate office support for additional direction.

Skills

• Sales
• Team Management
• Customer Service
• Recruiting
• Hiring
• Training
• Coaching
• Performance Management
• Sales Promotion Execution
• Revenue Goal Attainment
• Scheduling
• Member Engagement
• Conflict Resolution
• Team Building
• Systems Procedures Adherence
• Sales SOPs
• Company Policies

Location

• Cowboys Fit

Work Type

• Full-time
• Management

Experience Level

• Management

Benefits

• Commission
• Health insurance
• Paid time off
• Vision insurance
• Bonus based on performance
• Dental insurance
• Employee discounts

About the Company

• Cowboys Fit is a company that operates fitness clubs.

Equal Opportunity

• We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.