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About the Role

Our Front Desk Receptionists are passionate about the beauty industry, aiming to make clients feel good, welcomed, and appreciated. This role is ideal for individuals passionate about beauty and customer relations.

Responsibilities

• Greet every client entering and exiting the clinic warmly.
• Manage check-in, check-out, and payment processes.
• Provide accurate information about treatments, packages, retail, and promotions.
• Address client questions professionally and courteously.
• Maintain confidentiality and uphold SEV service standards.
• Actively promote services, memberships, and retail products.
• Identify client needs and recommend appropriate treatments or upgrades.
• Support clinic sales goals through product knowledge and engagement.
• Maintain up-to-date familiarity with pricing and promotions.
• Accurately book, modify, and cancel appointments.
• Answer phone calls with elevated phone etiquette.
• Respond to emails and voicemails promptly.
• Utilize booking and client-management systems efficiently.
• Support scheduling flow and operational updates.
• Open and close clinic per Standard Operating Procedures.
• Maintain a clean, stocked, organized front desk and lobby.
• Assist with transitional cleaning of treatment rooms as needed.
• Monitor inventory and notify management when supplies run low.
• Participate in required service and sales training.
• Model SEV service standards and professionalism.
• Support onboarding of new team members.
• Contribute positively to team culture.

Requirements

• Previous experience in a receptionist or customer service role is preferred.
• Strong sales skills with a proven track record of meeting or exceeding targets.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in Zenoti scheduling software is preferred.
• A positive attitude and a passion for the beauty and wellness industry.
• Comfortable using computer systems and booking platforms.
• Reliable, punctual, and consistent attendance.
• Ability to work independently.
• Weekend availability required.
• Must be available to work up to 4 days per week including weekends.
• Must be available to work from 9:30am-7:30pm each day.

Skills

• Sales skills
• Communication skills
• Interpersonal skills
• Multitasking
• Time management
• Computer systems proficiency
• Booking platforms proficiency
• Zenoti scheduling software proficiency (preferred)

Location

• Nationwide (implied by expansion)

Work Type

• Full-Time (implied by benefits)
• Onsite

Experience Level

• Preferred previous experience in a receptionist or customer service role

Salary/Compensations

• Competitive hourly rate + Commission Sales

Benefits

• Sick Pay
• Medical, Dental & Vision Insurance (Full-Time Employees)
• 401(k) Plan – Eligible Immediately
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Pet Insurance & Additional Voluntary Benefits
• Employee Discounts on SEV Laser Services
• Supportive Leadership & Real Growth Opportunities

About the Company

• Sev Laser has 70+ locations nationwide and is currently expanding.
• The company fosters amazing career opportunities for its staff due to its fast growth.