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About the Role

We are seeking a Staff Software Engineer (SRE) to join our Retail and Restaurants AI team. This role is crucial for ensuring the reliability, scalability, and performance of our infrastructure, with a strong emphasis on Google Cloud Platform (GCP). You will be responsible for architecting and maintaining high-availability systems, automating operational tasks, and ensuring our services can handle the demands of millions of voice AI interactions.

Responsibilities

Design, build, and maintain highly available and scalable infrastructure on Google Cloud Platform.
Architect and automate CI/CD pipelines for rapid, reliable deployments.
Implement robust monitoring, alerting, and observability strategies.
Partner with engineering teams to optimize performance, cost, and reliability of backend services.
Drive incident response, post-mortem analysis, and long-term remediation efforts.
Identify and eliminate sources of toil, promoting operational maturity and self-service capabilities.
Collaborate with cross-functional teams on infrastructure roadmaps and security standards.
Lead department-wide compliance (PCI, SOC) initiatives.

Requirements

12+ years of software engineering experience, with significant experience in Site Reliability Engineering or DevOps roles.
Expert-level experience with Google Cloud Platform (GCP) services (e.g., GKE, Compute Engine, Cloud Run, Pub/Sub).
Proficient in Infrastructure as Code (IaC) tools like Terraform or Pulumi.
Deep experience with Kubernetes, container orchestration, and service mesh architectures.
Strong background in monitoring and observability tools (e.g., Datadog, Prometheus, Grafana, Cloud Monitoring).
Experience designing and managing high-throughput, distributed systems.
Strong problem-solving skills and a growth mindset.
Excellent communication skills and ability to mentor engineers.
Experience working in a high-velocity, customer-focused environment.
Familiarity with functional programming paradigms (e.g., Clojure/ClojureScript).
Prior experience in the restaurant technology, hospitality, or AI-driven SaaS space.
Experience implementing security and compliance best practices in the cloud.

Skills

Google Cloud Platform (GCP)
GKE
Compute Engine
Cloud Run
Pub/Sub
Terraform
Pulumi
Kubernetes
Container Orchestration
Service Mesh
Datadog
Prometheus
Grafana
Cloud Monitoring
Distributed Systems
Problem-solving
Communication
Mentoring
Functional Programming
Clojure
ClojureScript
Cloud Security
Cloud Compliance

Location

Canada

Work Type

Remote

Experience Level

Staff
12+ years

Salary/Compensations

Salary range based on location and years of experience

Benefits

Equity
Comprehensive healthcare
Paid time off

About the Company

Our Retail and Restaurants AI team focuses on leveraging AI for voice interactions.