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About the Role

The Director of Operations will serve as the strategic architect of our non-academic functions. This leader will design, oversee, and optimize the critical compliance, facility, logistical, financial, and purchasing systems that power BSA, while managing the operations team to ensure a seamless, high-service experience. BSA stands at a pivotal inflection point and is focused on resetting academic expectations. We are in an active turnaround phase focused on stabilization, systems-building, and cultural reset. Our Director of Operations will be a critical leadership team member responsible for driving organizational stability, ensuring all school systems are legally compliant, and building a welcoming, operationally seamless environment.

Responsibilities

Design, build, and scale robust operational trackers and standardized workflows from scratch to stabilize a fast-paced turnaround environment.
Oversee long-term facility plans, manage critical preventative maintenance, and drive the resolution of escalated physical plant issues in partnership with onsite facilities teams.
Strategize and institutionalize reliable school-wide routines, daily main office standards, technology distribution, and complex trip safety protocols.
Act as the strategic site lead for the hiring lifecycle, managing early-stage candidate logistics, screening protocols, and tracking.
Partner closely with the central Human Resources team to ensure seamless alignment on labor compliance, staff files, and site-level employee support.
Structure, refine, and execute a comprehensive, high-quality site welcome and onboarding experience to drive early retention and cultural alignment for all new hires.
Actively manage the non-academic budget, monitoring spend parameters to ensure all physical and digital resources align strictly with fiscal allocations.
Oversee complex vendor contract negotiations, manage competitive bidding (RFPs), and establish tight tracking metrics for school-wide purchases.
Build structured payment, invoice, and purchase order tracking files to maintain 100% clean internal fiscal audits.
Direct rigorous data management processes to ensure absolute compliance with charter authorizers, NYCDOE, and state reporting structures (ATS, medical records, and immunizations).
Architect and mandate site emergency readiness, supervising compliant safety drill execution (Evacuations, Shelter-In, Lockdowns) and emergency binder updates.

Requirements

A proven track record of diagnosing operational inefficiencies and designing, building, and institutionalizing complex, scalable school-wide tracking systems from scratch.
High-capacity, solutions-oriented leader who excels in a turnaround environment; able to navigate ambiguity, turn persistent operational pain points into repeatable, structured workflows, and drive rapid stabilization.
Minimum of 5–7 years of professional operational management experience, preferably in a fast-paced school, non-profit, or complex public-sector environment.
Demonstrated success managing, coaching, and developing direct reports (such as an Operations Manager) to meet high-performance standards and build a cohesive, high-service team culture.
Experience managing complex organizational budgets, negotiating vendor contracts, overseeing procurement processes, and designing robust Request for Proposal (RFP) structures.
Exceptional written and oral communication skills, with a proven ability to present operational data and interface strategically with school leadership, board members, and external authorizing agencies.
Deep, working knowledge of NYC Charter center requirements, NYCDOE compliance structures, ATS, FAMIS, and state reporting databases.
Prior experience leading operations or finance within a turnaround school or an organization undergoing rapid change/stabilization.
Familiarity or alignment with the principles of youth development and community school models serving vulnerable or transfer-school student populations.

Skills

Finance
Procurement
Facility management
HR processes
Hiring logistics
Staff onboarding
Budget alignment
Customer service
Logistics
Emergency readiness
Vendor relations
Compliance
Student records
Safety protocols
Data management
Communication

Location

New York, NY

Work Type

On-site
Full Time

Experience Level

5-7 years

Education Level

Bachelor's degree
Master's degree preferred

Salary/Compensations

$95,000.00 - $115,000.00

About the Company

As New York City’s only charter high school that is both a transfer school and a fully embedded community school in partnership with The Door. BSA serves over-age, under-credited students who deserve rigorous academic pathways alongside comprehensive wraparound support.