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About the Role
BCG Platinion helps leading global companies accelerate their technology transformations, from strategy to scalable architectures and solutions that drive business impact. Join a team that advances AI expertise and brings together diverse perspectives to turn digital visions into reality.
Responsibilities
- Drive the transformation and modernization of complex BSS landscapes at leading telecommunications companies.
- Analyze processes, capabilities, and systems in Product & Offer Management, Order Management, Customer Service, and Billing & Revenue Management.
- Combine customer-centric process design with system capabilities and translate requirements into actionable technical solutions.
- Develop target states and capability roadmaps for modern BSS landscapes and structure transformation steps.
- Design end-to-end customer journeys across Buy, Inlife, and Leave phases and evaluate their impact on processes, data, and systems.
- Structure BSS workstreams within large-scale programs, support platform implementation, and leverage AI and automation potential.
Requirements
- Degree in (Business) Information Technology, Economics, or a related field with above-average academic performance.
- At least four years of relevant experience in transforming BSS landscapes (consulting or telecommunications company).
- In-depth practical experience in Product & Offer Management, Order Management, Customer Service, and Billing & Revenue Management.
- Familiarity with TM Forum Frameworx and eTOM, and BSS platforms like Amdocs, Netcracker, or Salesforce Industries.
- Experience structuring and implementing BSS workstreams in large-scale transformation or stack-exchange programs.
- Understanding of end-to-end customer lifecycle processes and charging, rating, and mediation systems.
- Ability to bridge business process design and technical system implementation, mediating between business, architecture, and delivery teams.
- Exposure to AI or automation applications in the BSS environment and hands-on experience with AI tools.
- Agile and interdisciplinary teamwork skills.
- Flexibility and willingness to travel.
- Confident communication in German and English.
Skills
- AI
- Automation
- BSS transformation
- Product & Offer Management
- Order Management
- Customer Service
- Billing & Revenue Management
- TM Forum Frameworx
- eTOM
- Amdocs
- Netcracker
- Salesforce Industries
- Customer journey design
- Agile methodologies
- Interdisciplinary collaboration
Work Type
- Full-time
Experience Level
- 4+ years of relevant experience
Education Level
- Degree in (Business) Information Technology, Economics, or related field
Benefits
- Constant opportunities for growth
- Open and supportive work environment
- Personalized professional development
- Open feedback culture
- Hassle-free travel bookings
- Excellent back-office support
- Comprehensive Knowledge Center
- Regular Office Fridays
- Team events
- State-of-the-art hardware and software infrastructure for AI-supported work
- Comprehensive AI enablement training program
About the Company
- BCG Platinion is part of the Boston Consulting Group.
- We help clients accelerate technology transformations.
- We work alongside clients to turn digital visions into reality.
Equal Opportunity
- BCG Platinion is an equal opportunity employer and is actively committed to diversity and inclusion.
- We consider all qualified applicants regardless of ethnic or social background, age, gender, sexual identity, religion, beliefs, or disability.