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About the Role

Lead the ideation and build of next-generation value-added services across Mastercard's global core payments network, identifying customer needs and translating opportunities into scalable network-level solutions.

Responsibilities

• Lead the discovery and development of new value-added service ideas that extend Mastercard's core network capabilities.
• Engage deeply with customers (issuers, acquirers, processors, fintechs) to uncover pain points, unmet needs, and emerging market opportunities.
• Build initial product frameworks, including problem definition, hypothesis development, customer segmentation, and value proposition design.
• Partner with technology teams to shape early solution design, assess feasibility, and define foundational system requirements.
• Apply deep knowledge of payment networks and financial services to benchmark competitor offerings and identify white-space opportunities for differentiated services.
• Translate market signals and customer insights into compelling product concepts, business cases, and roadmaps for executive review.
• Collaborate with regional product and market-facing teams to validate concepts across geographies and align on prioritization.
• Partner with commercialization, pricing, and legal teams to define go-to-market and commercialization strategy.
• Influence senior stakeholders through executive-ready narratives, visuals, and structured analysis to secure investment and alignment.
• Drive the early-stage innovation pipeline, including the Studio process, to shepherd ideas from concept through pilot and scale.

Requirements

• Experienced product leader with extensive experience in payments, financial services, and FinTech.
• Deep understanding of payment network economics, transaction processing (authorization and clearing), and the broader financial services ecosystem.
• Strong knowledge of competitor and partner value-added services across the payments value chain.
• Proven track record of developing new products from concept through early architecture and pilot launch.
• Strong customer orientation with the ability to translate qualitative insights and quantitative analysis into clear product direction.
• Excellent communication and presentation skills, with comfort engaging executives and external clients on complex technical and commercial topics.
• Demonstrated ability to thrive in ambiguous, fast-paced environments and lead cross-functional teams without direct authority.
• Strategic thinker with strong execution discipline and a bias for action.
• Responsible for information security, including abiding by security policies, ensuring confidentiality and integrity of information, reporting violations, and completing mandatory security trainings.

Skills

• Product Management
• Payment Networks
• Financial Services
• FinTech
• Customer Needs Analysis
• Product Framework Development
• Solution Design
• Market Analysis
• Business Case Development
• Roadmap Planning
• Stakeholder Influence
• Cross-functional Leadership
• Communication
• Presentation Skills

Location

• New York City, New York

Work Type

• Full-time

Experience Level

• Director

Salary/Compensations

• $187,000 - $318,000 USD

Benefits

• Insurance (medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (16 weeks of new parent leave, up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Tuition reimbursement

About the Company

• Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
• Together with our customers, we’re helping build a sustainable economy where everyone can prosper.
• We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
• Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

• Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
• We hire the most qualified candidate for the role.
• In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.