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About the Role
This job leads the Technical Operations team, aligning management and operations with strategic objectives. It encompasses ensuring compliance, staff development, budget oversight, and cross-departmental collaboration for technology and service excellence. The role is essential for maintaining high operational standards and fostering innovation.
Responsibilities
- Lead technical operations teams, ensuring effective management of productivity, quality, and staffing to meet operational goals.
- Oversee daily technical activities, including installation, service, construction, and materials management for company success.
- Maintain system compliance with NCTA, FCC regulations, and company operating standards.
- Develop and refine operational procedures and practices to enhance departmental performance.
- Ensure completion of all technical service and maintenance work, both scheduled and on-demand.
- Conduct performance reviews and reporting to ensure accountability and continuous improvement.
- Create training programs and quality guidelines to prepare staff for emerging technological advancements.
- Formulate and manage operational budgets, ensuring fiscal discipline and resource allocation align with strategic plans.
- Coordinate with other departments to address customer issues and integrate new technology solutions.
- Facilitate staff and system readiness for new technology demands by engaging in consistent deployment planning discussions.
- Exercise independent judgment and discretion in matters of significance.
- Maintain consistent, regular attendance, including nights and weekends as necessary.
- Perform other duties and responsibilities as assigned.
Requirements
- Cable/telecommunications experience highly preferred.
- Understand Operating Principles and use them as guidelines.
- Own the customer experience, acting in ways that prioritize customers.
- Be an enthusiastic learner, user, and advocate of company technology, products, and services.
- Win as a team by working together and being open to new ideas.
- Be an active part of the Net Promoter System.
- Drive results and growth.
- Support a culture of inclusion in work and leadership.
Skills
- Analytical Thinking
- Change Management
- Process Improvements
- Professional Collaboration
- Project Management
- Stakeholder Management
- Strategic Decisions
Location
- Colorado
- Illinois
- Maryland
- Minnesota
- Washington
- California
Work Type
- Full-time
Experience Level
- 7-10 Years
Education Level
- Bachelor's Degree
Salary/Compensations
- Colorado, Illinois, Maryland, Minnesota, and Washington Pay Range: $92,987.07 - $183,527.12
- California Pay Range: $88,093.02 USD - $163,135.21
Benefits
- Best-in-class Benefits
- Options, expert guidance, and tools personalized to support physical, financial, and emotional needs.
About the Company
- Comcast brings together the best in media and technology.
- We drive innovation to create the world's best entertainment and online experiences.
- As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
- We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.
- If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Equal Opportunity
- Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.