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About the Role

The Director/Head of Group Operational Resilience is responsible for driving resilience-by-design across M&G plc. This role owns the Group operational resilience strategy, sets and maintains it, and provides oversight of its implementation across the Group, legal entities, and key delivery locations. Operating within the First Line of Defence, the role ensures M&G can prevent, detect, respond to, recover from, and learn from operational disruptions impacting critical operations.

Responsibilities

Define, own, and maintain the Group operational resilience strategy, ensuring alignment with M&G’s business objectives, risk management framework, and regulatory expectations.
Provide Group-wide oversight and challenge of operational resilience implementation across business lines, legal entities, central functions, and strategic delivery locations, ensuring consistency and proportionality.
Promote and oversee a resilience-by-design approach, embedding operational resilience considerations into service design, change, and operation.
Lead the coordination of operational resilience activities across the Group, engaging with business-aligned resilience leads and critical Group functions for a cohesive operating model.
Oversee the development, maintenance, and testing of business continuity, disaster recovery, and crisis management frameworks at Group level.
Act as the primary First Line subject matter expert for operational resilience, supporting central functions and strategic delivery locations in embedding resilience requirements.
Ensure ongoing compliance with regulatory and industry standards relating to operational resilience, including engagement with UK regulators and industry bodies.
Provide clear, insightful, and timely management information and reporting on Group operational resilience maturity, risks, and remediation to senior management and governance forums.
Lead and develop a team of operational resilience professionals across the UK and India, setting clear expectations and supporting capability development.

Requirements

Strong practical knowledge of operational resilience, risk management, business continuity, and crisis management frameworks.
Experience operating within a regulated financial services environment, with a clear understanding of regulatory expectations for operational resilience.
Proven ability to lead complex, cross-functional initiatives across technology and business teams.
Strong stakeholder management skills, with the ability to influence effectively at senior levels.
Strategic thinking capability combined with strong analytical and problem-solving skills.
Clear, confident communication skills, able to translate complex resilience concepts into practical outcomes.

Skills

Operational resilience
Risk management
Business continuity
Crisis management
Stakeholder management
Strategic thinking
Analytical skills
Problem-solving
Communication skills

Location

Work Type

Flexible working arrangements

Experience Level

Director/Head

Benefits

Pension scheme of up to 18% (13% employer, 5% employee)
Share Save and Share Incentive Plan
Financial wellbeing and support services
38 days annual leave (including bank holidays)
Opportunity to purchase up to five extra days of leave
Time Off When You Need It policy
Market-leading Inspiring Families policy with comprehensive support and paid parental leave (maternity, adoption, surrogacy, paternity)
Private Healthcare
Critical Illness cover
Life Assurance
Additional family options for Health & Protection cover

About the Company

M&G has a heritage dating back more than 175 years, with a long history of innovation in savings and investments, combining asset management and insurance expertise.
The company offers a wide range of solutions through its Asset Management and Life operating segments.
M&G aims to create an exceptional place to work for exceptional talent by embodying values of telling it like it is, owning it now, and moving it forward together with care and integrity.

Equal Opportunity

M&G strives to have a diverse workforce and an inclusive culture, underpinned by policies and employee-led networks.
Applications are welcomed from people of all backgrounds, including neurodivergent individuals, career returners, and those with military service experience.
M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme.
Reasonable adjustments can be requested during the application process.