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About the Role
Nationwide's Property and Casualty team is seeking passionate individuals to innovate and simplify processes, providing exceptional customer value. Join a Fortune 100 company committed to putting customers and partners first.
Responsibilities
- Handles all assigned claims promptly and effectively with minimal direction.
- Determines proper policy coverages and applies appropriate claims practices.
- Opens, closes, and adjusts reserves according to company practices.
- Maintains current knowledge of insurance, applicable products/services, and policy changes.
- Maintains current knowledge of local industry repair procedures and pricing.
- Submits severe incident reports, reinsurance reports, and other information to claims management.
- Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities.
- Initiates and conducts follow-ups using claims and related business systems.
- Delivers outstanding customer service and adheres to high standards of professional conduct.
- May perform other responsibilities as assigned.
Requirements
- 3-5 years of insurance field/property claims handling or adjusting experience.
- Solid experience/proficiency with Xactimate.
- Solid experience writing own estimates and handling claims start to finish.
- Construction background/experience (Residential, Roofing, Remodeling, Water mitigation, etc.).
- Strong customer service competency.
- Strong written & verbal communication skills.
- Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.
- Must have a valid driver’s license with satisfactory driving record.
- A valid credit check and/or background check will be required.
Skills
- Xactimate
- Customer service
- Written communication
- Verbal communication
- Property estimating
- Automated claims systems
- Investigation
- Consultation
- Settlement activities
- Repair requirements and cost estimation
- Property claims evaluation
- Problem-solving
- Organizational skills
- PC operation
- Claims software operation
- Leadership
Location
- Philadelphia, PA
- Surrounding areas
Work Type
- Work-from-home
- Day travel to policy locations
- Occasional overnight travel
- Desk adjuster capacity
- On-call
- Extended and/or non-standard hours
Experience Level
- 3-5 years of related property claims experience
- Individual contributor role
Education Level
- Undergraduate degree or equivalent experience
- State licensing where required
- Successful completion of required applicable claims certification or training classes
- Obtain Xactimate Level 1 certification within a year of start date
- Obtain Xactimate Level 2 certification within two years of employment
Salary/Compensations
- $62,500.00-$115,500.00 (National Range)
- $62,500.00 - $93,500.00 (Expected Starting Range)
Benefits
- Medical
- Dental
- Vision
- 401k with company match
- Company-paid Pension plan
- Paid time off
- Life insurance
- Short and long term disability coverage
- Nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- Business casual attire
About the Company
- Nationwide is a Fortune 100 company with nearly $70 billion in annual sales.
- Nationwide is committed to providing exceptional customer value and extraordinary care.
- Nationwide values diversity and is committed to creating an inclusive culture.
Equal Opportunity
- Nationwide is an equal opportunity employer.
- Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.