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About the Role

Visa's Technology Management organization is seeking an experienced Director of Automation and Reporting to lead the strategy, development, and operationalization of automation capabilities and enterprise reporting frameworks across Visa’s Corporate IT portfolio. This leader will drive continuous improvement through process automation and data-driven insights that enable operational excellence and informed decision-making.

Responsibilities

Own and evolve the enterprise reporting and analytics function, delivering actionable dashboards, KPI frameworks, and executive-level summaries for technology leadership.
Define and execute a data warehouse strategy for the Corporate IT team.
Integrate data sources to the data warehouse including operations data, workforce data, and vendor and spend related information.
Partner with technology, engineering, and operations teams to identify, prioritize, and deliver automation opportunities.
Build and lead a team of automation engineers and reporting analysts.
Define governance, standards, and best practices for automation platforms, tooling, and reporting infrastructure.
Drive adoption of emerging technologies, including Generative AI, to accelerate automation initiatives.
Collaborate with senior leadership to develop and present operational metrics and strategic insights.
Manage vendor relationships and tool evaluations.
Oversee budget planning and resource allocation for the automation and reporting function.

Requirements

10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree or 4 years of work experience with a PhD, OR 13+ years of relevant work experience.
12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree or 6+ years of work experience with a PhD.
8 or more years of experience in technology operations, engineering, or program management.
5 or more years of experience managing and leading technical teams in a large enterprise environment.
Demonstrated experience building or scaling automation programs using tools such as Ansible, Terraform, Python scripting, RPA platforms, or AIOps solutions.
Strong proficiency in reporting and analytics platforms (e.g., Tableau, Power BI, ServiceNow dashboards).
Experience integrating Generative AI tools into automation or reporting workflows.
Excellent communication skills with the ability to present complex technical content to executive audiences.
Background in ITIL or comparable IT service management frameworks.
Experience operating in a 24x7 global technology environment.
This position requires travel 5-10% of the time.
This position will be performed in an office setting.
The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Skills

Strategic Vision
Execution Excellence
Data Storytelling
Leadership
Innovation Mindset

Location

U.S. Applicants Only

Work Type

Hybrid
Full-time

Experience Level

Director

Education Level

Bachelor's Degree
Advanced Degree (e.g. Masters, MBA, JD, MD)
PhD

Salary/Compensations

$153,600.00 - $245,900.00 USD per year

Benefits

Medical
Dental
Vision
401(k)
FSA/HSA
Life Insurance
Paid Time Off
Wellness Program

About the Company

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Equal Opportunity

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.