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About the Role

The Occupancy Specialist/Leasing Specialist is responsible for maximizing property occupancy by interacting directly with prospective and current residents, acting as the Company’s representative, and managing the entire leasing process from initial contact to resident move-in. This role involves selling the benefits of apartment living and achieving occupancy goals.

Responsibilities

• Processes income certifications/recertifications for multiple affordable housing programs and updates Yardi database.
• Processes monthly Section 8 Housing Assistance Payment Billing.
• Processes and transmits TRACS.
• Greets applicants and provides guidance during the application process.
• Coordinates leasing activities including intakes, interviews, processing, and application distribution.
• Coordinates and maintains the waiting list.
• Prepares and maintains office and rental expense budgets.
• Assists with rent collection by mailing notices to delinquent residents.
• Prepares lease packages and supplemental documents for new move-ins.
• Conducts new resident orientation.
• Performs special projects as assigned by the property manager.
• Fosters positive relationships with residents, communities, and associated agencies.
• Enforces company policies, rules, and regulations.
• Provides high-quality customer service patiently, professionally, and cooperatively.
• Preserves resident and applicant confidentiality.
• Builds relationships with prospective and current residents.
• Provides professional sales tours of model apartments, vacant apartments, and community amenities.
• Achieves tiered rent levels and occupancy goals.
• Coordinates and prepares annual lease renewals and income re-certifications.
• Updates daily turnover log, maintains waiting list, and prepares weekly leasing reports and market study.
• Provides backup support to the Occupancy Specialist.

Requirements

• Associates degree or equivalent work experience required.
• Two years sales/leasing experience desirable.
• Certified Occupancy Specialist Designation required.
• Experience with Project Based Section 8, Section 236, Rent Supplement and 13A may be needed depending on property needs.
• Strong math skills and attention to detail required.
• Knowledge of subsidy regulations.
• Proficient in Microsoft Office and Excel.
• Highly motivated and able to work independently.
• Ability to handle resident or building emergency situations if needed.
• Excellent organizational, proofreading, and interpersonal skills required.
• Must possess Beacon Core Competencies: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.
• Must possess Leasing Specialist/Occupancy Specialist Competencies: Job Knowledge, Quality, Self Development, Personal Organization, Productivity, Computer Skills, Customer Service, Product Knowledge, Sales Skills, Communication, Internet Savvy.

Skills

• Sales
• Leasing
• Yardi database
• Microsoft Office
• Excel
• Customer Service
• Organizational skills
• Proofreading
• Interpersonal skills
• Communication

Location

• Buffalo, NY

Work Type

• Full-time

Experience Level

• Minimum 2 years sales/leasing experience desirable

Education Level

• Associate's degree or equivalent work experience
• Certified Occupancy Specialist Designation

Salary/Compensations

• $17.50 - $24.00 per hour

Benefits

• Health & Wellness Benefits (medical, dental, vision)
• HSA/FSA options
• 13 paid holidays
• Paid time off (vacation, personal, sick, wellness, summer flex, volunteer)
• Early close Fridays
• 401k program with company match
• 100% Company-Paid Life Insurance
• Voluntary life, critical illness, hospital care, or accidental injury coverage options
• Employee Assistance Program (EAP)
• Childcare & Eldercare Support
• Career Development and Advancement Opportunities

About the Company

• Founded in 2004, Beacon Communities LLC is a privately-owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing.
• Beacon currently owns and manages approximately 150 properties including affordable housing, market rate housing, and mixed income-housing.
• Its developments range from new construction, to historic adaptive reuse, to the renovation of existing housing.
• Beacon strives to make a difference in residents’ lives by building outstanding communities that make enduring contributions to the vitality of our cities and towns.
• Beacon creates communities that serve a diverse cross section of society, ensuring they are healthy and vibrant through careful planning, consideration, and compassion.

Equal Opportunity

• Beacon Communities LLC is an Equal Opportunity Employer that seeks a diverse pool of candidates.
• We are committed to a policy of equal employment opportunity without regard to race, color, ancestry, national origin, religion, disability, gender, gender identity, sexual orientation, age, veteran status or other protected class.
• All qualified applicants are encouraged to apply.
• Beacon Communities LLC participates in the E-Verify program.