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About the Role

Join the Dallas Cowboys Pro Shops and contribute to a winning tradition by providing world-class customer service and maximizing sales. We are seeking passionate individuals who embody integrity, excellence, teamwork, and community involvement.

Responsibilities

• Creates a fun and energetic environment for fans and teammates.
• Delivers world-class customer experience through the "Star Service" model.
• Educates oneself on product knowledge and merchandise campaigns.
• Upholds store visual merchandising standards.
• Maintains a neat, clean, and organized sales floor, cash wrap, and fitting room.
• Engages in a selling culture focused on customer needs and relationship building.
• Advises, upsells, and influences purchases to maximize sales.
• Contributes to meeting store KPIs individually and as a team.
• Promotes Dallas Cowboys United Membership packs.
• Understands and follows all company policies and procedures.
• Maintains selling floor, cashwrap, fitting rooms, and stockrooms according to company standards.
• Protects assets through proactive customer engagement, proper merchandise check-in, and accurate cash handling.
• Balances exceptional customer service with operational tasks.

Requirements

• High School Diploma or GED required.
• Must be at least 18 years old.
• Previous experience in a retail setting preferred.
• Able to stand for extended periods (4 hours or longer).
• Able to lift 30lbs.
• Strong communication skills.
• Equipped to troubleshoot/problem-solve and remain calm in challenging situations.
• Upholds honesty and integrity in all decisions and actions.
• Demonstrates flexibility and adapts to changes while maintaining productivity.
• Able to work flexible hours, including nights, weekends, and holidays.

Skills

• Customer service
• Sales
• Communication
• Problem-solving
• Adaptability

Location

• Onsite

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level
• Some experience preferred

Education Level

• High School Diploma or GED

About the Company

• The Dallas Cowboys Pro Shops provide the ultimate game day experience while carrying the largest selection of official Cowboys fan gear.
• The Star represents success and quality of work through world-class customer service.

Equal Opportunity

• The Dallas Cowboys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.