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About the Role

As Technology Director, you will turn So Energy’s business strategy into the product, data, AI and technology capability needed to make sustainable energy simple. You will build a function that improves customer experience, lowers cost to serve, strengthens data-led decision making and enables safe, repeatable use of AI across the business, balancing innovation and speed with commercial discipline, security, regulatory compliance and clear ownership of outcomes.

Responsibilities

Own the technology, product, data and AI strategy that delivers So Energy's business goals, and translate that into a roadmap.
Own the technology P&L, sizing the function to what the business needs, keeping spend disciplined, and driving down cost to serve year on year.
Unify engineering, product, IT and data under a single delivery model, removing duplicated ownership and driving clear accountability.
Own platform reliability, security and delivery performance against clear KPIs, and ensure So Energy meets its regulatory and governance obligations.
Set the standard for how AI is used safely and productively across the business.
Build, coach and retain a high-performing technology leadership team with the product, engineering, data, security and AI capability So Energy needs for its next phase of growth.
Manage key supplier and partner relationships, particularly cloud providers, ensuring commercial terms are competitive and delivery meets expectations.
Represent technology on the SLT and work with peers to drive commercial and customer outcomes.

Requirements

Build diverse, multi-disciplined, high performing, customer focussed teams.
Lead by example and role model the values and behaviours of So Energy.
Help people to successfully navigate change and new ways of working.
Deliver services consistently, measured against strong industry benchmarks.
Bring proven key stakeholder management skills as part of the senior leadership team.
Set the standard for how the leadership team handles governance, security and compliance.
Experience in Energy, utilities, regulated services, fintech, telecoms or another B2C customer-facing industry where reliability, compliance and cost-to-serve matter.

Skills

Product
Data
AI
Technology strategy
Technology roadmap
Technology P&L management
Cost to serve reduction
Engineering
IT
Platform reliability
Security
Delivery performance
Regulatory compliance
Governance
AI safety
AI productivity
Leadership team building
Coaching
Talent retention
Supplier management
Partner management
Cloud provider management
Stakeholder management

Location

Chiswick, London

Work Type

Hybrid

Experience Level

Senior Leadership Team

Benefits

Smart Working Charters
Hybrid working
Personalised learning & development budgets
L&D buddies
Internal learning platform
Up to 10% performance bonus
Annual Salary Reviews
Commitment to being a real living wage provider
Your birthday off
3 So Giving Days
Enhanced family leave
Perkbox (personalised coaching or therapy)
Free eye tests
Flu vaccinations
Perkbox (wellbeing & savings benefits)
Menopause Policy
Affinity Groups
Bi-annual Value Awards
Monthly events
Charitable Fundraising

About the Company

So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 300,000 customers and over 450 Energists. We’re on the road to a net-zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability. We’re driven to do our best for our customers, for each other, and for our planet. We’ve built a workplace culture that’s supportive, empowering, inclusive, and full of opportunities to grow and make an impact. Our values are: Clear, Honest, Ambitious, Inquisitive, Caring, Sustainable.

Equal Opportunity

As a Disability Confident Committed employer, we encourage applications from everyone, and we will ensure fair and accessible recruitment for all. At So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion, and belonging. We are a global community, and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it throughout our entire culture.