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About the Role
Serenity is seeking a Member Sales Associate to inform clients, build confidence in their decisions, and drive results. This is a high-touch, relationship-driven role with performance expectations, focusing on guiding clients through options and ensuring they feel supported.
Responsibilities
- Guide clients through available options with clarity, patience, and a consultative approach while confidently encouraging them to take the next step.
- Listen carefully, ask the right questions, and document client information accurately and thoroughly.
- Work toward individual KPIs and contribute to team performance goals with consistency and accountability.
- Handle objections and hesitations with composure and persistence, redirecting toward solutions without pressure while keeping momentum moving.
- Coordinate handoffs between internal teams to ensure the client experience stays seamless.
- Follow up with clients to keep momentum moving and ensure nothing falls through the cracks.
Requirements
- 2+ years of full-time, high-quality customer-facing experience. Ideally in hospitality, retail, concierge, sales-adjacent, or premium service environments strongly preferred.
- A track record of hitting goals or performance targets, and the self-motivation to keep raising the bar.
- Ability to build trust quickly and make people feel comfortable.
- Ability to handle rejection well, learn from it, and stay focused on the outcome.
- Strong active listening skills.
- Able to manage a high volume of interactions without letting quality slip.
- Some leadership experience or the desire to grow into one.
Skills
- Consultative approach
- Active listening
- Sales
- Customer service
- Relationship building
- Performance management
- Problem solving
- Communication
Location
- Austin, TX
Work Type
- Full-Time
- Onsite
- Condensed work week - three 13-hour shifts
Experience Level
- 2+ years
Salary/Compensations
- Competitive pay
Benefits
- 90% employer-paid medical, dental, and vision coverage
- 401(k) retirement plan
- 10 PTO days to start, 15 after year one
- 10 paid holidays
- Significant growth and promotion potential
About the Company
- Serenity is a driven company delivering advanced, evidence-based solutions for clients who are looking for better outcomes.
- Client-facing teams are the core of how people experience what Serenity does.
- Serenity invests heavily in people who show up, perform, and genuinely care about the clients they serve.
- The company environment is built for individuals who have spent their careers in environments where every interaction mattered, the standard was always high, and they knew how to get results.
Equal Opportunity
- Serenity is an Equal Opportunity Employer.
- Employment is contingent upon successful completion of a background check and drug screening.