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About the Role

The Field Service Engineer will be responsible for the service and maintenance of Automated Teller Machines (ATMs) within their assigned territory, providing on-site support including repair, maintenance, and replacement services. The role may also involve training new engineers and assisting with ATM staging and integration.

Responsibilities

• Installation, repair, software loading and maintenance of ATMs or other products in a defined geographic territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments to provide maintenance support to the end user.
• Maintain all Service Level Agreements as defined per customer contract.
• Work on products and services of medium to high complexity.
• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within the timeline allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Provide an extraordinary customer service experience to customers, meeting their service obligations and demands.
• Maintain company property in good working condition.
• Maintain a valid driver's license.
• Responsible for company credit card usage and expense reporting.
• Follow all security procedures and policies.

Requirements

• May require an Associate’s Degree in Electronics or equivalent experience.
• Prior ATM experience preferred, but not required.
• 3-5 years of experience in field service.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts, which may include weekends and holidays.
• On-Call duty required.
• Must be able to lift 50lbs without assistance.
• May be asked to lift up to 80lbs with assistance of machinery or helper.
• Vision abilities required include close vision.

Skills

• Electronics
• Electro-mechanical equipment operation
• Analog and digital voltmeters
• Hand tools
• Customer service

Location

• Assigned territory

Work Type

• Field service
• On-call duty
• Flexible work schedule

Experience Level

• 3-5 years of experience in field service

Education Level

• Associate’s Degree in Electronics or equivalent experience

About the Company

• Nautilus Hyosung America, Inc. (HYOSUNG) is a world leader in ATM self-service technologies.
• We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.

Equal Opportunity

• Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.
• Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran