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About the Role

As a Technical Account Manager (TAM), you will serve as a strategic technical partner to enterprise customers, ensuring successful deployment, adoption, and ongoing value realization from Claroty’s platform. You will bridge the gap between customers and internal teams, driving technical alignment, proactive optimization, and long-term relationship success. This is a high-impact, customer-facing role ideal for a strong networking professional who thrives at the intersection of technology, strategy, and customer engagement.

Responsibilities

Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet their technical and business objectives while driving measurable value.
Serve as the primary technical point of contact for customers, owning all technical requirements and ensuring alignment with best practices.
Provide ongoing technical guidance, architecture recommendations, and optimization strategies to maximize product adoption and performance.
Proactively identify risks, gaps, and opportunities for improvement across customer environments.
Translate customer feedback, industry trends, and field insights into actionable recommendations for Product, Engineering, and Customer Success teams.
Develop technical artifacts, documentation, playbooks, and best practices to streamline deployments and enhance service delivery.
Support escalations and complex technical scenarios in partnership with Support and R&D teams.
Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives.
Travel up to 30% to support on-site engagements, workshops, and strategic meetings.

Requirements

5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles.
Deep knowledge of IT networking; prior experience as a Network Architect is highly beneficial.
Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
Solid understanding of cybersecurity principles and secure network architecture.
Network and Cybersecurity Certifications (CCNA, Security+) certification are a plus.
Strong communication and presentation skills with the ability to engage both technical and executive stakeholders.
Customer-centric mindset with the ability to build trusted, long-term partnerships.
Candidates should be comfortable with onsite work 5 days a week in Rio de Janeiro.
Willingness to travel up to 30%.

Skills

IT networking
Network Architect
TCP/IP
routing
switching
DNS
DHCP
segmentation principles
Operational Technology (OT) environments
industrial networks
cybersecurity principles
secure network architecture
communication
presentation

Location

Rio de Janeiro

Work Type

Onsite
Full-time

Experience Level

5+ years

Salary/Compensations

$115,000 - $120,000

About the Company

Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America.

Equal Opportunity

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL backgrounds, and special accommodations are available upon request in all selection phases.