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About the Role

The Field Service Technician will travel to customer sites across Canada to perform repairs and scheduled preventative maintenance on Alma Lasers equipment. This role also involves Level 2 technical troubleshooting via phone and supporting local warehouse activities.

Responsibilities

• Diagnose, analyze, and troubleshoot laser systems and related medical/aesthetic devices.
• Perform corrective repairs and component replacements to restore equipment to manufacturer specifications.
• Interpret electrical schematics, wiring diagrams, and technical documentation for repairs.
• Conduct functional, performance, and safety testing after repairs.
• Maintain accurate service records, repair reports, calibration documentation, and work orders.
• Provide Level 2 technical support to customers, field personnel, and internal teams.
• Troubleshoot and repair low-voltage electrical and electronic systems using diagnostic equipment.
• Adhere to scheduled service appointments and respond to various service requests.
• Collaborate with internal teams to resolve technical issues and improve customer satisfaction.
• Perform device calibrations and system verification using approved test equipment.
• Create and maintain troubleshooting guides and technical documentation.
• Inspect, test, repair, and maintain inventory and demonstration equipment.
• Perform handpiece diagnostics, refurbishment, repair, calibration, and quality inspections.
• Ensure compliance with company policies, safety regulations, and quality requirements.
• Manage service parts inventory, tools, and test equipment.
• Deliver exceptional customer service by communicating repair findings and recommendations.

Requirements

• College diploma or other post-secondary education in electrical or electronic repair, or equivalent experience.
• 4+ years of Field Service experience.
• Experience with component level repair, preferred.
• Knowledgeable of ISO 13485 certification, preferred.
• Valid driver’s licence with an acceptable driving record.
• Ability to travel independently throughout Canada.
• Candidates must be legally authorized to work in Canada.

Skills

• Planning
• Problem Solving/Analysis
• Technical Capacity
• Organizational Skills
• Customer Facing Communication Proficiency
• Ability to learn and apply complex technical information
• Positive attitude
• Ability to read diagrams and schematics
• Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
• NetSuite and Salesforce experience, preferred
• Excellent organizational skills
• Ability to multitask
• Bilingual in English and French is considered an asset

Location

• Field Based – Greater Toronto Area
• Canada

Work Type

• Remote
• Field Based

Experience Level

• 4+ years of Field Service experience

Education Level

• College diploma or other post-secondary education in electrical or electronic repair, or equivalent experience

Salary/Compensations

• $38.00 -$55.00 CAD per hour

About the Company

• Alma Lasers Canada, Inc. is committed to fostering an inclusive, equitable, and accessible workplace.
• Alma Lasers Canada, Inc. is committed to providing accommodations throughout the recruitment, selection, and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).

Equal Opportunity

• Employment decisions are made without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (where applicable), marital status, family status, disability, or any other protected ground under applicable human rights legislation.