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About the Role

The Portfolio Managing Director has overall accountability for an assigned real estate portfolio on a client account, including ownership for the overall client relationship, integration of work streams, understanding client strategy, ministry growth, and service delivery for their portfolio of customers.

Responsibilities

• Demonstrates strong, competent leadership, integrating multiple work streams and supporting strategic account plans.
• Provides mentoring, coaching and guidance to all team members.
• Reinforces BGIS values and culture.
• Drives and supports health and safety expectations.
• Ownership and accountability for client relationship at a specific portfolio level and for achieving client satisfaction objectives.
• Develops and maintains effective relationships with their portfolio clients and portfolio occupants.
• Manages portfolio clients and occupant expectations, ensuring client and customer satisfaction is achieved.
• Acts as the central point of escalation for issues pertaining to their portfolios.
• Contributes to the account Memorable Customer Experience program.
• Supports efforts to secure expected L2R scores for the account.
• Overall ownership for ensuring all client service obligations are met and delivered.
• Accountable for ensuring work aligns with all requirements including environmental, health and safety, and building standard requirements.
• Collaborates with relevant concerned parties and account team in the continuous identification, development and implementation of innovative solutions.
• Collaborates with Enterprise shared services groups to ensure portfolio is receiving optimal operational support.
• Oversight on Ministry level budgets.
• Responsible for working with key concerned parties to monitor success of achieving budget for the Portfolio.
• Ensure understanding and management of the budget.
• Leverages account Business Intelligence tools and dashboard to identify meaningful operational insights for their portfolio.
• Identify trends and “tell the story” of the ministries in the portfolio.
• Collaborates with account service delivery leaders and relevant concerned parties in the continuous identification and implementation of best practices.
• Directs the implementation of related enhancements for their portfolio and for the overall account.
• Collaborates with product line leaders to identify opportunities for the ministries.
• Contributes to account governance processes and protocols.
• Ensures their portfolio meets or exceeds all governance requirements.
• Actively contributes to account processes and procedures to mitigate all operational and financial risks.
• Supports account activities in completing risk management audits and assessments.
• Accountable for identifying and ensuring smooth implementation of the Strategic Portfolio Plan (SPP).
• Drives strategic initiatives, innovation and opportunities for improvement, value and services expansion.
• Continuously engages their portfolio clients in discussions to understand and anticipate needs.
• Develops, recommends, implements and directs the execution of strategic and account expansion plans.
• Collaborates with relevant internal concerned parties to drive value and achieve growth objectives.
• Provides quarterly value reporting to substantiate value creation to clients.
• Provides value added recommendations, solutions and thought leadership to the client to enhance portfolio.
• Accountable for business development for their portfolio.
• Contributes to proposal development, actively attends relevant events to establish market presence and contribute to brand awareness.
• Networks to maintain awareness of potential opportunities.
• Other duties as assigned.

Requirements

• University degree in business administration and/or professional designation an asset.
• More than 10 years of business portfolio management and account management work experience.
• A highly experienced, articulate and professional Business Leader with a proven track record in People Leadership and influencing without formal authority.
• A high degree of comfort and resiliency with challenging situations, maintains composure with audiences at all levels including those at the executive management position level.
• Strong understanding of how-to using data and analytics, key metrics to operate their business with appropriate translation of data to information and story telling.
• Strong and polished presentation skills (including proficient in Power Point).
• Collaboration with client, enterprise concerned parties to drive integration, relationship and connection.
• Exceptional Client and Political savvy.
• Business / Financial acumen of a large business with various functional areas, high volumes of information and competing priorities.
• Applying client relationship and account management strategies and enabling key relationship with client representatives at all levels – including C-Suit levels.
• Communicating with, negotiating, influencing and persuading others to achieve desired outcomes including with individuals at the executive management position level.
• Managing and steering difficult discussions, communicating to gain concerned parties trust to foster good relations.
• Adapting to new, different or changing requirements, quickly grasps new concepts, adapts and reflects on lessons learned.
• A very high degree of comfort with ambiguity.
• Exceptionally adept at analyzing, evaluating and defining problems and challenges, identifying alternatives and making timely decisions.
• Known for providing creative thought leadership while also listening and engaging others to provide input in the shaping of that vision.

Skills

• People Leadership
• Influencing without formal authority
• Data and analytics
• Key metrics
• Presentation skills
• Power Point
• Collaboration
• Client relationship management
• Account management
• Negotiation
• Persuasion
• Problem-solving
• Decision-making
• Thought leadership

Location

• North America
• Europe
• Middle East
• Australia
• Asia

Work Type

• Full-time

Experience Level

• More than 10 years

Education Level

• University degree in business administration and/or professional designation an asset

Salary/Compensations

• $173,998 - $217,497 per annum

About the Company

• BGIS is a leading provider of customized facility management and real estate services.
• With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver.
• We actively seek new opportunities that drive innovation for our clients’ businesses.
• Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.
• At BGIS, our culture is built on three foundational pillars: Culture of Care, High Performing Teams, and Unwavering Commitment to Sustainability.
• BGIS is a global leader in integrated facility management services.
• Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise.
• In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
• At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric if our organization.
• We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds.
• We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

Equal Opportunity

• BGIS is an equal opportunity employer and we welcome you to apply for a position with us!
• If you require accommodation during the recruitment process, please contact us at askHR.
• Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
• BGIS is an equal opportunity employer, and we welcome you to apply for a position with us!
• If you require accommodation during the recruitment process, please contact us at askPC@bgis.com.
• Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.