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About the Role

Kitchen Hub is seeking individuals with an optimistic and proactive approach to join their dynamic work environment. The role focuses on creating positive experiences for customers, delivery drivers, restaurant partners, and team members, emphasizing professionalism and an entrepreneurial mindset to deliver unbelievable customer service.

Responsibilities

• Be part of an engaged, energetic and fun operations team in our store.
• Positively contribute to creating an unbelievable experience for all customers and delivery drivers.
• Work with restaurant partners to efficiently run food from their space to our front-of-house.
• Ensure complete orders are expedited to the correct customer or driver.
• Assist customers with placing orders on kiosks and be a Kitchen Hub expert.
• Resolve order issues efficiently and turn every interaction into a positive experience.
• Perform side duties including the maintenance of dine-in and work areas, waste removal, sweeping and mopping, and ensuring restroom cleanliness.
• Full participation in the facility Health & Safety program with a proactive approach to health, safety and security at all times.
• Communicate effectively with restaurant partners to help ensure operational standards are met.
• Problem solve to find solutions to technical issues that arise and impact the customer experience.
• Consistently follow operational procedures and look for new ways to improve efficiencies.
• Assist with receiving deliveries as required.
• Perform other duties as requested by management.

Requirements

• 1-2 years of Customer Service experience with a genuine passion for creating the best experiences
• Must be outgoing and friendly
• Must be punctual, reliable and can be counted on for consistent attendance
• Must be available to work flexible hours (may include early mornings, evenings, weekends, and/or holidays)
• Must have a positive, proactive and solution-focused mindset
• Must show great attention to detail and be organized and tidy
• Must have the ability to lift up to 20lbs and exert well-paced mobility throughout a shift
• Strong communication skills in spoken English

Skills

• Customer Service
• Communication
• Problem Solving
• Organization
• Attention to Detail

Work Type

• Part-Time
• Full-Time

Experience Level

• 1-2 years

Education Level

• Health and Safety Certification considered an asset
• Food Handler Certification considered an asset

Salary/Compensations

• $18.50/hour

About the Company

• Kitchen Hub is a company focused on creating experiences, fostering an entrepreneurial mindset, and prioritizing professionalism.

Equal Opportunity

• Kitchen Hub welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.