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About the Role

Oversee daily office operations, foster a performance-driven culture, and ensure operational standards are met while leading a team to achieve sales goals and enhance the customer experience.

Responsibilities

• Drive sales performance by setting ambitious yet achievable goals for the team.
• Monitor sales figures and trends, providing insights to improve performance.
• Collaborate with the marketing team to develop promotional strategies that boost sales and customer engagement.
• Foster a positive and motivating work environment that emphasizes teamwork and accountability.
• Engage in coaching in-the-moment training to address performance issues and encourage skill development among team members.
• Conduct regular one-on-one check-ins to provide constructive feedback and guide career development.
• Ensure that all office tasks are performed efficiently and in accordance with company policies and procedures.
• Maintain inventory levels and assist with ordering supplies to ensure uninterrupted operations.
• Oversee scheduling to optimize staffing levels during peak times and ensure adequate support for customers.
• Uphold a high standard of customer service, ensuring that all team members address client needs effectively and professionally.
• Implement feedback systems to understand customer satisfaction and identify areas for improvement.
• Handle escalated customer concerns with professionalism and resolve issues promptly.
• Lead by example in promoting a performance-driven culture, celebrating successes, and addressing challenges.
• Implement team performance metrics and track progress regularly.
• Organize team training sessions focused on enhancing sales techniques and service excellence.
• Develop and implement grassroots marketing strategies to build brand awareness and foster community relationships for your location.
• Engage with local businesses, organizations and community events to promote SEV Laser’s services.
• Encourage team involvement in community outreach programs to enhance visibility and create a positive brand image.

Requirements

• Proven experience in a supervisory role, preferably in a sales environment.
• Strong sales acumen and the ability to drive performance results.
• Excellent communication and interpersonal skills, with the capability to train and inspire others.
• Proficient in office software and data management tools.
• A customer-first mindset with a focus on delivering exceptional service.

Skills

• Sales Management
• Team Leadership
• Operational Excellence
• Customer Experience
• Performance Culture
• Grassroots Marketing

Location

• Sev Laser office

Work Type

• Full-time

Experience Level

• Supervisory role experience
• Sales environment experience

About the Company

• Sev Laser has 70+ locations nationwide and is currently expanding.
• The company offers amazing career opportunities due to its fast growth.