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About the Role
This role sits within a newly acquired startup building an AI-enabled, autonomous banking platform for Tier-1 financial institutions. The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues across modern banking platform environments, requiring strong investigation skills and clear communication.
Responsibilities
- Investigate and resolve complex technical issues across application, infrastructure, and platform layers
- Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms
- Troubleshoot Kubernetes and container issues including pods, services, deployments, and networking
- Engage directly with enterprise banking customers to investigate and resolve technical issues
- Communicate findings clearly to technical and non-technical customer stakeholders
- Utilize observability tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, or Splunk
- Work with AI-driven SRE capabilities for incident insights, auto-remediation, and root cause analysis
- Improve runbooks, dashboards, alerts, and support processes
- Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments
Requirements
- Strong hands-on troubleshooting experience in production or customer-facing environments
- Hands-on experience with Kubernetes and containers
- Proven customer-facing technical experience
- Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior
- Ability to read, interpret, and correlate logs, metrics, traces, and alerts
- Must be authorized to work in the US without sponsorship
- Ability to work onsite 3 days per week
Skills
- Kubernetes
- Linux
- Networking
- APIs
- Prometheus
- Grafana
- Loki
- OpenTelemetry
- Datadog
- Splunk
- AI-driven SRE tools
- Troubleshooting
- Customer support
Location
- Jacksonville, FL
- Milwaukee, WI
- Atlanta, GA
- New York City, NY
Work Type
- Full-time
- Hybrid
Experience Level
- Experienced
Salary/Compensations
- $144,730 - $246,040
About the Company
- FIS is a financial services technology company providing banking platforms for Tier-1 financial institutions.
Equal Opportunity
- FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.