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About the Role

Canna Cabana is seeking knowledgeable, responsible, hardworking, dedicated, and mature Shift Leaders to join their team. This role offers significant opportunity for growth within a company poised for global recognition in the cannabis industry.

Responsibilities

• Provide assistance to store management in supervising and facilitating daily operations.
• Oversee store responsibilities in the absence of the Store Manager or Assistant Store Manager.
• Assist in personnel management during shifts and resolve customer service issues.
• Provide direction, guidance, and instruction to store associates.
• Ensure store conditions consistently meet established standards.
• Assist in ensuring adequate staffing levels to meet business needs when requested.
• Act as a sales and customer service role model in the absence of management.
• Greet and assist customers, modeling exemplary conduct for staff.
• Ensure company policies and relevant legislation are adhered to by all staff.
• Handle customer complaints, escalating as necessary.
• Ensure adherence to health, safety, and security regulations and standards.
• Achieve sales targets and store-level KPIs.
• Ensure employees on shift actively pursue sales goals.
• Oversee and assist in inventory management and accountability for inventory processes during shifts.

Requirements

• Must have a valid CannSell license.
• Must have or be able to complete a Police Background Check.
• Demonstrated sales and service orientation.
• Minimum of 2 years of retail industry work experience; cannabis industry experience preferred.
• Excellent time management and prioritizing skills.
• Demonstrated ability to train and motivate staff.
• Ability to monitor and lead by example.
• Basic office administration skills.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Ability to effectively communicate verbally and in writing.
• Strong customer service and troubleshooting skills.
• A well-defined sense of diplomacy.
• Excellent teamwork and team-building skills.
• Thorough understanding of applicable health and safety legislation.
• A professional, responsive, and positive work attitude.
• Ability to work any shift based on business needs, Monday to Sunday.
• Ability to work nights, holidays, weekends, and at different locations.

Skills

• Sales
• Customer Service
• Time Management
• Prioritization
• Training
• Motivation
• Leadership
• Office Administration
• Microsoft Office
• Teamwork
• Communication
• Troubleshooting
• Diplomacy
• Team Building
• Health and Safety Legislation Understanding

Location

• Unit C, 1294 Fanshawe Park Road East Fanshawe East, London, Ontario N5X 3Z8 Canada

Work Type

• Full-time
• Permanent

Experience Level

• Minimum of 2 years work experience in the retail industry

Education Level

• Valid CannSell license
• Valid First Aid certification is considered an asset

Salary/Compensations

• $19.00 - $21.00 CAD per hour

Benefits

• Unlimited bonus earning potential

About the Company

• High Tide Inc. is a leading community-grown, retail-forward cannabis enterprise and the second-largest cannabis retailer globally by store count.
• Canna Cabana™ is the largest cannabis retail chain in Canada with over 200 locations.
• High Tide operates through Bricks & Mortar Retail (Canna Cabana™), Retail Innovation (Fastendr™), Consumption Accessories e-commerce platforms (Grasscity.com, Smokecartel.com, Dailyhighclub.com, Dankstop.com), CBD (Nuleafnaturals.com, FABCBD.com, blessedcbd.de, blessedcbd.co.uk), Wholesale Distribution (Valiant™), and Licensing (Famous Brandz™).
• High Tide has been recognized as one of Canada’s Top Growing Companies and received accolades from the Globe and Mail’s Report on Business Magazine, TSX Venture 50, and the Financial Times.