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About the Role

As a Solutions Engineer, you will serve as the primary technical liaison between Sales, Partner Success, Product, and Marketing teams. Your focus will be on client engagement, driving go-to-market strategies, and collaborating with cross-functional teams to meet the needs of publishers, fintechs, and banks. This involves orchestrating demonstrations, documenting best practices, and delivering tailored technical solutions. You will accelerate the adoption of Digital Marketplace Infrastructure as a client-facing member of the Revenue team, empowering regional and community banks, as well as credit unions, to thrive digitally.

Responsibilities

Lead Solution Engineering role with Engine Sales, Partner Success, Product, and Marketing, as well as with ecosystem partners and clients.
Collaborate with sales teams to understand customer requirements and develop technical solutions aligned with financial technology product capabilities.
Conduct product demonstrations and presentations to prospective clients, showcasing technical features and benefits.
Support technical onboarding with detailed account plans and customized technical specifications.
Serve as a technical expert during sales meetings, addressing customer inquiries and providing insights into product solutions.
Customize proofs of concept (POCs) to showcase client value proposition and potential ROI.
Work closely with product development teams to provide feedback on customer requirements and contribute to product feature enhancements.
Develop internal and external documentation on best practices and processes, primarily focusing on technical documentation for new products.
Work with marketing to develop new product marketing materials for new GTM initiatives, including technical documentation and integration guides.
Assist in preparing technical proposals, RFP responses, and compliance requests, ensuring alignment with customer needs, regulations, and technical specifications.
Conduct training sessions for sales teams on product functionality, technical specifications, and competitive positioning.
Stay updated on industry trends, competitor offerings, and emerging technologies to enhance product knowledge and sales effectiveness.

Requirements

Minimum of 7 years of experience in a sales engineering or technical account management role, preferably with financial institutions, enterprise tech, or consulting firms.
Strong project management skills to guide the sales and onboarding process between Engine, its channel partners, and end clients.
Proficiency in presenting technical concepts to both technical and non-technical audiences.
Experience creating and conducting product demonstrations and leading technical discussions with clients.
Ability to understand customer requirements and translate them into technical solutions.
Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.
Detail-oriented with strong problem-solving skills.
Ability to thrive in a fast-paced, dynamic environment.

Skills

Sales Engineering
Technical Account Management
Project Management
Presenting Technical Concepts
Product Demonstrations
Technical Discussions
Customer Requirement Translation
Communication Skills
Interpersonal Skills
Problem-Solving Skills

Experience Level

Minimum of 7 years of experience

Benefits

Flexible working options
Time off
Competitive pay
Benefits
Well-being programs

About the Company

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more.
Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
We share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives.
We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career.
At Gen, we are scrappy and relentlessly customer driven.
We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team.
You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.

Equal Opportunity

Gen is an equal opportunity employer, and we’re committed to fair, inclusive practices at every stage of the candidate and employee journey.
Employment decisions are based on merit, experience and business needs.