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About the Role
KLA Services is seeking a Field Service Engineer to evaluate, analyze, diagnose, and troubleshoot technical equipment problems, ensuring equipment enhances customer production. This role involves repairing and modifying equipment at customer facilities, performing board-level and system-level troubleshooting, and contributing to knowledge management.
Responsibilities
- Evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site.
- Ensure equipment enhances customer production.
- Repair and modify equipment at customer facility.
- Evaluate equipment to determine type and extend of problem.
- Repair of system level issues are based on CSEs technical knowledge, education, and training.
- Recommend shutdown of customer fab due to unsafe conditions if process issues are identified.
- Prepare field service reports on customer support activity.
- Provide documentation to other supporting functions on re-occurring issues.
- Prepare quotes for customers based on labor, travel expenses incurred and parts needed.
- Cross train and assist other field service engineers as appropriate.
- Provide guidance and technical assistance to Installation Engineers.
- Contact management on a daily basis to report activities.
- Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
Requirements
- Board-level troubleshooting which can be performed using standard procedures.
- System level problems which have multiple causes and no standard procedures exist.
- CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
- CSEs work independently; only occasionally requiring guidance from management.
- At least 50% of time at customer site and/or cleanroom factory environment.
Skills
- Technical knowledge
- Education
- Training
- Knowledge management
Location
- USA-TX-Austin-KLA
Work Type
- Field Service
- Onsite
Experience Level
- 0 years related work experience with Master's Level Degree
- 2 years related work experience with Bachelor's Level Degree
Education Level
- Master's Level Degree
- Bachelor's Level Degree
Salary/Compensations
- $29.19 - $49.62 Per Hour
Benefits
- Participation in performance incentive programs
- Medical
- Dental
- Vision
- Life
- Other voluntary benefits
- 401(K) including company matching
- Employee stock purchase program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off
- Paid company holidays
- Family care and bonding leave
About the Company
- KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.
- Virtually every electronic device in the world is produced using our technologies.
- KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays.
- KLA focuses more than average on innovation and we invest 15% of sales back into R&D.
- Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices.
- The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support.
- The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.
- Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Equal Opportunity
- KLA is proud to be an Equal Opportunity Employer.
- We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
- Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.