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About the Role

Clio is seeking a Director, Product Management to lead the development and evolution of its expanding product suite, particularly within the new Enterprise division. This role is crucial for driving the company's vision of providing a category-defining client proposition and enabling "untethered growth" for legal clients. The position involves being a key customer evangelist as Clio expands into North America.

Responsibilities

Craft and communicate a strategic vision that aligns with company goals, influencing multiple product roadmaps to drive meaningful outcomes.
Leverage deep product knowledge and market insights to anticipate shifts in customer needs, staying ahead of competitors and creating distinctive solutions.
Manage complex trade-offs to prioritize high-impact initiatives that align with business objectives as a key decision-maker on cross-functional projects.
Develop frameworks that empower the team to make data-informed product decisions and ensure a consistent, high-quality user experience.
Understand customer needs and devise solutions.
Oversee the entire product lifecycle from ideation to launch.
Use data and customer insights to track key metrics and performance indicators, identifying opportunities for product optimization and continuous improvement.
Guide the production of end-user, configurator, and developer-centric materials to assist partners, clients, and the Clio Enterprise community.
Work alongside prospects to build their confidence and inform their buying decisions.
Build and maintain strong relationships with customers to understand and translate their business needs into the product roadmap.
Collaborate closely with key internal stakeholders, including other Clio product teams, to gather insights, feedback, and requirements.
Build and maintain strong relationships with internal teams, ensuring alignment across departments and effective communication of product goals and milestones.

Requirements

Over 9 years of experience in product management roles within the tech industry, with a proven track record of managing and enhancing complex software products or platforms.
Experience designing & building technical products for volume usage.
AI is at the heart of your core work processes and the work processes you design for your customers.
Strong business and metrics focus.
Experience conducting user research, gathering feedback, and using data to inform product decisions that enhance the user experience.
Proven ability to lead cross-functional teams and collaborate effectively with stakeholders across product, engineering, design, marketing, and sales teams.
Excellent communication skills with the ability to influence others and drive product initiatives forward.
Entrepreneurial and ownership mentality.
Crystal clear communication skills to distill complex concepts for customers and the business.
Outcomes-focused approach, obsessing over maximizing impact for customers and the business.
Customer-obsessed, engaging with customers weekly to understand their needs.
Effective collaborator with all parts of the business.

Skills

Product Management
Strategic Vision
Product Roadmapping
Market Insights
Prioritization
Product Lifecycle Management
Data Analysis
Customer Relationship Management
Cross-functional Collaboration
Communication
AI
User Research
Business Acumen
Metrics Focus

Location

NYC office
Remote
Hybrid

Work Type

Hybrid

Experience Level

Director
Over 9 years of experience

Salary/Compensations

$0 to $0 CAD
Variable pay based on company performance (quarterly)

Benefits

Competitive, equitable salary
Top-tier health benefits
Dental insurance
Vision insurance
$2000 annual counseling benefit
RRSP matching
RESP contribution
Clioversary recognition program

About the Company

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Clio's suite of products is rapidly expanding, and the needs of our users are diverse and constantly evolving.
The Enterprise division comprises Clio Operate (previously known as ShareDo) and vLex Vincent.
We are a Human and High Performing AI company, using artificial intelligence to improve all operations.

Equal Opportunity

We are dedicated to diversity, equity and inclusion.
We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.