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About the Role

Cushman & Wakefield is seeking an experienced and solutions-oriented Operations Manager to join their New York City Brokerage team. This role is responsible for developing and managing brokerage support professionals and will partner with the Managing Directors of Brokerage to support the Office Leasing business.

Responsibilities

• Serve as the strategic advisor and business partner to the local Managing Principal, Director of Brokerage & Operations Director in all aspects of the business
• Assist with brokerage agreement review and execution and file management
• Build strong trusted relationships with the executive leadership team, brokerage professionals, colleagues and reports
• Optimize operating processes and creatively solve problems to ensure the business operates in an efficient and effective manner
• Lead and support critical projects based on emergent business needs
• Provide formal leadership, mentoring and supervision to administrative and brokerage support professionals
• Lead performance management, employee coaching and counseling in partnership with our People Partner
• Promote CRM usage and maintain data accuracy for pipeline and revenue reporting
• Assist with financial operations including budgeting, forecasting, financial modeling, AR/AP processing, BDA, OTT and expense tracking and approvals
• Review and approve expenses ensuring compliance with policies
• Manage summer intern programing in partnership with the Early in career team
• Organize, assist, oversee and lead internal meetings and events
• Work with the Director of Operations on projects and business continuity issues
• Partner with talent acquisition on all recruiting and onboarding
• Manage the employee experience, including onboarding of new hires, preparing space and equipment
• Manage offboarding of brokerage professionals and support employees
• Manage broker licenses, and educational requirements and follow up on any delinquencies or upcoming actions required
• Coordinate office moves and confirm seating plans with the Facilities team, working in conjunction with IT, and management
• Ensure corporate standards and internal company processes and systems are leveraged and adhered to
• Assist with planning and execution of events both small and large scale to foster a positive and inclusive office culture
• Perform administrative duties such as concierge support, booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, submitting maintenance requests etc. in the absence of a Broker Support Professional role

Requirements

• 3+ years of managerial experience required
• 3+ years of operational or project management experience
• 3+ years of executive level support experience preferred

Skills

• Project and process management
• Conflict resolution
• Excellent written, oral, and presentation skills
• Strong Microsoft Office Suite skills
• Knowledge of Salesforce, Workday and Expense software
• Ability to plan, organize, and manage processes
• Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

Location

• New York City

Work Type

• Full-time

Experience Level

• 3+ years

Education Level

• Bachelor’s degree required

Salary/Compensations

• $110,500.00 - $130,000.00

Benefits

• Health, vision, and dental insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

About the Company

• Cushman & Wakefield is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners.
• Our iconic brand and approximately 53,000 people operate across 400 offices in 60 countries.
• We believe you get out of life, what you put into it.
• We are making the most of all the incredible opportunities life offers - for our people, our clients and our communities.

Equal Opportunity

• Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated.
• Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
• Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
• In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.