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About the Role

The Learning Consultant I contributes to Learning & Development strategy, programs, processes, accountabilities, and policies to deliver customer-centered products efficiently and cost-effectively, aligning with business unit and enterprise strategies. Allstate is seeking Casualty Learning & Development Consultants to support the design and development of the Casualty Injury College, an innovative learning program focused on building adjuster capability and performance. In this remote role, you will create engaging, adult-learning experiences that strengthen claim judgment, evaluation accuracy, negotiation effectiveness, and customer communication skills. Working closely with business partners and subject matter experts, you will design practice-based, real-world learning solutions that drive measurable improvements in quality, cycle time, and customer satisfaction.

Responsibilities

Designs and delivers learning offerings aligned to business and enterprise strategy within an agile team, ensuring talent management practices are supported.
Maintains a catalog of offerings and recommends content to meet business unit and enterprise needs.
Participates in audit and quality reviews of learning systems.
Coordinates the initial set-up of classes, including reviewing class lists and preparing materials.
Builds and maintains relationships with business partners, clients, and cross-functional teams; drives adoption of a skills-based culture through learning design and delivery.
Measures learning effectiveness and shares recommendations for improvement; provides learner support as needed.
Coaches and supports learners through learning exercises.

Requirements

Instructional Design: Develops blended learning solutions (ILT, VILT, simulations, job aids, assessments) aligned to business needs.
Understanding and application of adult learning principles and instructional design best practices.
Ability to create measurable learning objectives, assessments, and evaluation strategies.
Develops instructional materials including facilitator guides, participant materials, video and eLearning courses, job aids and performance support tools, and simulations and critical thinking, scenario-based activities.
Proficiency with Articulate Rise and Storyline.
Proficiency with Camtasia or other audio/video production tools.
Proficiency with Microsoft suite of products.
Proficiency with Adobe tools and resources.
Proficiency with AI based resources and tools like Synthesia.
Designs and facilitates end-to-end claim simulations and applied learning experiences.
Provides actionable coaching to drive behavior change and skill adoption.
Builds capability in prioritization, workflow execution, and claim management.
Models and teaches empathy, professionalism, and clear customer communication.
Create measurable learning objectives, assessments, and evaluation strategies.
Casualty Claims Expertise with a strong knowledge of evaluation accuracy and exposure recognition, medical literacy and causation, demand handling and negotiation strategy, litigation fundamentals, discovery, and settlement strategy, and desk and pending management.
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Skills

Adult Development
Adult Learning Methodologies
Adult Training
Auto Insurance Claims
Bodily Injury Claims
Communication
Content Design
Development Strategy
Facilitate Training Sessions
Facilitating Adult Learning
Facilitating Learning
Facilitation
Injury Assessment
Instructional Design
Learning and Development (L&D)
Learning Effectiveness
Learning Materials Development
Learning Systems
Personal Injury Claims
Project Coordination
Training Facilitation
Training Programs

Location

Remote

Work Type

Remote
Full-time

Experience Level

Learning Consultant I
Learning Consultant II
Senior Learning Consultant I
Senior Learning Consultant II

Salary/Compensations

L&D Consultant I: $53,500- $86,400
L&D Consultant II: $56,000 - $93,250
L&D Sr Consultant I: $62,100 - $105,300
L&D Sr Consultant II: $65,600 - $111,550

Benefits

Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for employees eligible to work from home.

About the Company

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Joining our team isn’t just a job — it’s an opportunity.
One that takes your skills and pushes them to the next level.
One that encourages you to challenge the status quo.
One where you can shape the future of protection while supporting causes that mean the most to you.
Joining our team means being part of something bigger – a winning team making a meaningful impact.

Equal Opportunity

Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.