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About the Role
The Associate Director/Program Manager will initiate and deliver strategic programs for the Bank in support of the Technology Portfolio. This role involves developing the program's organizational structure, governance processes, and strategies to achieve goals and drive value realization, following Equitable Bank's delivery methodology.
Responsibilities
- Provide program management leadership for large-scale, complex, high-profile, and high-risk initiatives.
- Define Program scope, objectives, approach, and deliverables in collaboration with stakeholders.
- Plan and lead working sessions to structure program delivery into work streams.
- Identify dependencies and align delivery through an integrated program schedule.
- Measure, control, and manage the integrated Program schedule.
- Ensure completion of deliverables to Definition-of-Done, including approvals and acceptance.
- Define clear roles, responsibilities, and accountabilities for project stream leaders.
- Establish governance, planning, and control processes aligned with the Bank’s Delivery Methodology.
- Prepare Program status updates for executive oversight bodies.
- Plan and facilitate Steering Committee meetings.
- Facilitate meetings with Program stakeholders.
- Consolidate and manage vendor supplier work streams, dependencies, fees, and methodologies.
- Manage Project, Program, and Executive decisions and Change Requests.
- Manage Program Risks, Actions, Issues, and Decisions (RAID).
- Manage, track, and report on Program financials, including benefits and value realization.
- Develop and manage a Program communication plan.
- Coordinate and provide guidance to project streams and teams.
- Support Change Management and Readiness with stakeholders across the Bank.
Requirements
- At least 10 years’ program and senior project management and delivery experience in Canadian Financial Services.
- Expert knowledge and experience of a wide variety of delivery methodologies, with extensive background in waterfall and agile.
- Significant relevant experience working on programs in Infrastructure & Operations and Cyber security.
- Fundamental understanding of concepts in networking, cloud computing, and Information Security.
- Experience working with and managing external vendors and suppliers for large, strategic programs.
- Demonstrated experience working with senior decision makers (VP/CEO level).
- Excellent interpersonal, communication, and presentation skills.
- Ability to lead and influence others to achieve goals.
- Ability to organize and coordinate senior resources with cross-functional skillsets.
- Highly collaborative with strong consulting skills.
- Drive to solve multifaceted problems with minimal supervision.
- Highly developed verbal and written communication skills.
- Change Management experience at a Project and Program level.
Skills
- Waterfall methodology
- Agile methodology
- Networking
- Cloud computing
- Information Security
- Vendor management
- Interpersonal skills
- Communication skills
- Presentation skills
- Consulting skills
- Change Management
- Atlassian Suite (JIRA + Confluence)
Location
- Toronto, ON
Work Type
- Hybrid
Experience Level
- Associate Director
- Program Manager
- 10+ years experience
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Generous vacation policy and personal days
- Virtual events
- Professional development and comprehensive Career Development program
About the Company
- EQ is remaking banking so every Canadian gets ahead, every day.
- EQ offers a wide variety of financial services from banking and lending, to trust and credit union solutions.
- Challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences since 1970.
- EQB Inc. is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™.
- EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
Equal Opportunity
- EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported.
- We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives.
- We’re equally committed to supporting your growth, both professionally and personally.
- We provide a barrier‑free recruitment process and work environment.
- If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
- As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team.
- All candidates considered for hire must successfully complete a criminal background check and credit check.
- While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.