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About the Role

The Sales Operations Administrator supports data entry for the Home Renovation Savings Program - Attic stream. This role involves collecting customer details, creating applications, collaborating with back-office teams, and assisting the Sales Operations Team with shared duties.

Responsibilities

• Review customer application files and update the program portal and internal CRM.
• Contact customers via phone and email to request missing information.
• Create, update, and submit program applications with accuracy and efficiency.
• Correct and update files flagged for errors, collaborating with internal teams and customers.
• Review and maintain daily internal audit reports to track program backlog and identify issues.
• Support incoming call volume by speaking with customers about program requirements and pre-qualifying eligibility.
• Perform additional tasks and responsibilities as assigned.

Requirements

• Previous customer service experience.
• Previous administrative and office experience.
• Experience with Office 365.
• Previous CRM experience preferred.

Skills

• Strong communication skills
• Strong organizational skills
• Ability to work individually and with teams
• High level of productivity
• Strong attention to detail
• Good decision making skills
• Problem-solving skills

Location

• Ontario

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

About the Company

• Great Northern Insulation is an innovative and dynamic leader in the insulation industry.
• We provide excellent customer service to homeowners and large-scale construction companies throughout Ontario.
• We are a network of talented, diverse, passionate, hardworking, and fun individuals.
• We believe in personal growth and offer opportunities for those with a strong interest in the construction field.