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About the Role

As a Principal Consultant, you will play a critical role in supporting the continuous improvement of products and services provided to clients.

Responsibilities

• Act as subject matter expert and key contributor to service transition and service delivery for assigned accounts.
• Ensure client satisfaction on assigned accounts by addressing requests within defined SLAs.
• Proactively review workload and redistribute as necessary.
• Conduct regular account reviews to identify client satisfaction, process adherence, backlogs, quality of services, and opportunities for improvement.
• Serve as primary lead/contact for assigned clients.
• Review contracts for special terms and monitor time, billings, renewals, and profitability.
• Lead and actively participate in initiatives to improve the maturity and growth of Managed Services delivery.
• Train, mentor, and act as subject matter expert for the team on technical and functional skill sets.
• Advise clients on standard functionality and best practices for software and industry.
• Act as primary Technical Account Manager (TAM) for key accounts.
• Help manage teams across multiple geographic regions.
• Design Dashboards to track Key Performance Indicators for proactive changes in customer environments.

Requirements

• 4+ years of hands-on NetSuite experience, including configuration, implementation, consulting/administration, support, and escalations.
• Experience and knowledge of best practices surrounding ERP.
• Familiarity with common application integrations via Celigo, Boomi, and FarApp (NetSuite Connector) for applications including Shopify, Amazon, 3PL, Salesforce, Payroll systems, and more.
• Ability to successfully manage client and team interactions, and communicate with technical and non-technical audiences.
• Experience managing a team of 5+ consultants working across multiple engagements.

Skills

• NetSuite Certifications heavily preferred - ERP Consultant, Administrator

Experience Level

• Principal Consultant

Education Level

• Bachelor's or Advanced degree in Business, Accounting, Computer Science, Information Systems or MBA or equivalent work experience

Salary/Compensations

• $135,000 to $165,000 USD

Benefits

• 401k with Company match up to 6%
• United Health Plan
• Dental, Vision, Life Insurance and Accidental Death and Dismemberment
• Reimbursement for approved training, continuing education, skills development, and professional certification programs and exams.

About the Company

• Bryant Park Consulting is a leading Oracle | NetSuite consulting firm dedicated to helping businesses achieve their goals through successful ERP implementations and optimizations.
• We are a team of experienced consultants passionate about delivering exceptional client service and driving digital transformation.
• We foster a collaborative and supportive environment where employees can thrive and grow professionally.
• We are committed to putting people first and offering variety, fulfillment, and balance.
• Opportunity to work with the world's top companies and business leaders, keep up with the latest technology, and flex skills across industries and disciplines.
• Encouraged to engage with community and nature.
• Attract and retain the best in the business from industry, consulting, agencies, startups, nonprofits, and the public sector.
• Foster technical and industry expertise, and grow as a leader.
• Knowledge management and professional development are held in highest regard.
• Offer and sponsor flexible learning options on topics from Project Management to Web Development.
• Pay for certifications with top programs.
• Thrive holistically with a robust and personalized set of benefits and company resources to support emotional, mental, financial, physical, and social well-being.
• Celebrate with your team or explore interests with other team members, from book clubs to speaking events and annual retreats.
• No pressure to go ‘up-or-out’ and welcome building a career that gets you excited about coming to work every day - whether that’s as an individual contributor or a team manager.
• Performance is evaluated fairly and regularly.
• Expect you and your career to grow with us as the organization grows.

Equal Opportunity

• Bryant Park Consulting is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.