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About the Role

Hearst Newspapers is searching for a dynamic Customer Success Strategist to support our digital advertising teams. You will be responsible for building and maintaining strong customer relationships, ensuring client satisfaction, and driving retention and revenue growth. This role involves managing digital media campaigns, providing in-depth performance analysis, and offering strategic recommendations to improve customer outcomes. You will work closely with sales teams and internal departments to meet and exceed customer expectations, ensuring customers realize maximum value from the company's digital marketing solutions.

Responsibilities

Act as the primary point of contact for customers throughout the entire lifecycle, from onboarding to ongoing relationship management.
Analyze KPIs and campaign data to identify strengths, weaknesses, and areas for optimization.
Develop and nurture long-term client relationships, with a focus on increasing retention and growing revenue.
Become an expert on our digital and print products/services.
Provide proactive customer support, addressing any concerns or issues that arise and ensuring timely resolution.
Recommend new products and promotional opportunities to current clients and handle objections efficiently.
Join forces with sales teams to develop upsell opportunities and drive incremental revenue growth.
Lead internal teams in the execution of client campaigns, ensuring successful delivery of services and meeting client expectations.
Manage client pipeline and monthly revenue forecast in Salesforce.com.
Stay up to date on industry trends and best practices, continuously seeking ways to improve client outcomes.
Create and deliver customized performance reports on digital media campaigns (including SEO, SEM, social media, and web analytics), providing actionable insights and recommendations.

Requirements

BA/BS degree in Advertising, Marketing, or Communications a plus or equivalent experience.
2+ years of business-to-business outside sales in advertising or media, with a proven success in new business acquisition and exceeding revenue goals.
Superior presentation, interpersonal, and communication skills.
Technically savvy with experience in Google Analytics, Excel, Word and CRM systems (Salesforce preferred).
Goal-oriented, competitive, analytical and forward-thinking with strong business and financial acumen.
Direct and get things done quickly, with confidence, integrity, and determination.
React and adjust to changing conditions and come up with practical ideas to deal with them.
Self-assurance and competitive drive, delivering high-quality, organized, and repeatable results.
Lively and intelligent person with a stimulating influence on others.
Keep informed of industry developments to ensure our digital advertising strategies remain cutting-edge and effective.

Skills

Google Analytics
Excel
Word
CRM systems
Salesforce

Location

Austin

Work Type

Hybrid

Experience Level

2+ years

Education Level

BA/BS degree in Advertising, Marketing, or Communications or equivalent experience

Salary/Compensations

Competitive base salary with uncapped commissions

Benefits

Medical, Dental, and Vision coverage
Competitive retirement plan with matching program
Generous Paid Time Off
Paid Parental Leave
Monthly Child & Dependent Care Reimbursement
Mental wellness benefits
LGBTQ+ & Inclusive Health Services
Fertility Coverage & Menopause Support
Pet Wellness Reimbursement & Rover Credits

About the Company

Join Hearst Austin Media Group and The Austin American-Statesmen, to help deliver impactful media campaigns for our customers, leveraging our rich history, extensive audience reach and best-in-class advertising solutions!
At Hearst Austin Media Group and The Austin American-Statesmen we are driven by a commitment to inform, inspire, and provoke—boldly and authentically.
Our employees are encouraged to be relentless, fearless, and startlingly original as they tell stories that shape our community and beyond.
We nurture a culture of continuous learning, innovation, and integrity, empowering our team to push boundaries and grow professionally.
Together, we build a legacy of excellence, where every contribution helps shape the story of one of the most celebrated media organizations in the world.
Hearst Austin Media Group operates on a hybrid work week schedule and works three days a week in office.
Why Hearst Austin Media Group and The Austin American-Statesmen? Our people make the difference! Our diverse team is filled with passionate individuals who want to win.
We offer an upbeat and collaborative working environment where challenging the norm is encouraged.
With ample opportunities to learn new skills and advance within the organization, our team members are given the tools to learn and grow their careers.
With 2,500 employees across the nation, HNP represents a network of 24 daily and 52 weekly publications, including the San Francisco Chronicle, Houston Chronicle, San Antonio Express-News and Albany Times Union, several top digital-only news and lifestyle sites, marketing services businesses, and entertainment businesses such as King Features Syndicate.
At HNP, we are investing in new and innovative ways to tell stories–growing newsrooms, diversifying tools, evolving platforms–to support the millions of people who trust us each month to help them make decisions, take action and be inspired.
Be a part of something bigger–Your Headline Awaits