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About the Role

The Valet Driver is responsible for handling guests and visitor vehicles, and providing high-caliber service in an efficient and friendly manner during guest arrivals, departures, and throughout their stay.

Responsibilities

• Greeting all guests and co-workers with a smile and an appropriate hospitality greeting.
• Anticipating guests needs and providing parking assistance upon arrival and departure of guest vehicles.
• Promoting valet parking as the primary hotel parking option or directing guests to appropriate public parking.
• Providing guests with detailed parking fees and clear explanations of valet benefits.
• Ensuring the driveway and entrance are free from congestion by parking vehicles expediently.
• Registering guest vehicles in the Valet Parking device with accurate information.
• Completing a thorough walk-around of guest vehicles prior to parking, noting any damage and reporting warning lights.
• Ensuring all vehicle keys are clearly identified and stored securely.
• Retrieving vehicles as requested by guests in a timely manner.
• Assisting with opening and closing vehicle doors.
• Assisting guests with loading luggage and providing directions upon departure.
• Removing items from stored vehicles and performing other miscellaneous services as requested.
• Providing information about hotel facilities, dining, local transportation, and attractions.
• Assisting during fire alarms as outlined in the hotel fire response manual.
• Ensuring guest and co-worker safety and security by reporting suspicious activity.
• Adhering strictly to Fairmont Service Standard Expectations for Valet Parking.
• Observing, reporting, or correcting deficiencies, malfunctions, and untidiness.
• Reporting for duty with a professional appearance and dress.
• Acknowledging all AccorLiveLimitless Members.

Requirements

• Available for shift work including weekends, evenings, and holidays.
• Ability to work in a fast-paced environment.
• Extremely detail-oriented.
• Ability to prioritize while multitasking.
• Excellent interpersonal skills.
• Team oriented.
• Excellent verbal communication skills.
• Customer Service focused.
• Professional manner and outgoing personality.
• Valid Driver’s License with no infractions.
• Ability to operate all types of vehicles (Manual and Automatic transmission).
• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs, and ramps.
• Physical ability to operate a vehicle.
• Must be legally eligible to work in Canada.
• Must provide accommodation needs during the application or recruitment process.

Skills

• Property Manager knowledge is an asset.
• Microsoft Office knowledge is an asset.
• Microsoft Excel knowledge is an asset.
• Valet Operating System experience is an asset.
• Cash handling experience is an asset.

Location

• Toronto

Work Type

• Full-Time
• Permanent

Experience Level

• 6 months of compensated service for wage increase

Salary/Compensations

• Starting Rate of Pay: $17.92 per hour
• This role is tipped.

Benefits

• Free Meals on every shift.
• Travel Discounts at Accor hotels worldwide.
• Free dry-cleaning for work gear.
• Custom learning programs.
• Opportunities to join Health & Wellness, Sustainability, and DEI Committees.
• Career growth paths.

About the Company

• For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
• Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
• Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
• Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
• Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
• Benefit from comprehensive training programs, mentorship, and a supportive work environment.
• Our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
• We use artificial intelligence to help screen and assess applications for this position.
• Another stunning chapter for the iconic Fairmont Royal York has begun.
• If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.
• Join us and help shape the future of one of Toronto’s most treasured landmarks.

Equal Opportunity

• At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
• We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
• As an Equal Opportunity Employer, we provide equal access to opportunities.
• We welcome applications from all qualified candidates.