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About the Role

The Process Manager is responsible for overseeing the Process department and ensuring all client requests are handled in a timely manner based on the clients’ deadlines.

Responsibilities

• Oversees the entire team and helps each desk when needed.
• Checks the power track for orders and updates.
• Handles the check log.
• Deals with client calls.
• Checks to make sure the proof is being entered and returned.
• Manages a team of 20 Process Servers as well as 3-4 in house employees.
• Supports operations that generate approximately 4 million dollars in annual revenue.
• Maintains relationships with many key clients, with a retention rate of 99%.
• Drives efficiency improvements.
• Manages the Process department's staff.
• Plans and develops projects.
• Makes operational and process decisions.
• Solves problems creatively.
• Organizes and delegates assignments to team members.
• Demonstrates exceptional attention to detail and time management skills.

Requirements

• High school diploma or GED equivalent.
• 2-3 years of previous experience in a supervisor, team lead or similar role.

Skills

• Attention to detail
• Time management

Location

• New York, NY 10007

Work Type

• In Office
• Full-time

Experience Level

• 2-3 years of previous experience in a supervisor, team lead or similar role

Education Level

• High school diploma or GED equivalent

About the Company

• First Legal is the first truly comprehensive File Thru Trial™ solutions firm.
• With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations.
• Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge.
• Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow.
• First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.

Equal Opportunity

• We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.