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About the Role

The Director of Building Operations assists in maintaining an efficient and satisfactory living and work environment by overseeing all day-to-day operations of Single Adult shelter locations.

Responsibilities

• Support efforts to place Adult Singles into permanent housing.
• Directly supervise a team of Operations Manager, Shift Supervisor, Private Security and/or Internal Safety Monitors and Residential Aides (RA).
• Interview candidates and make hiring recommendations, provide on-going performance feedback and reviews, and collaborate with Program Director and HR Department in addressing staff performance issues.
• Address DHS, OTD and/or RSRI deficiencies identified.
• Prepare and implement Corrective Action Plans (CAP) to address current deficiencies and prevent future deficiencies.
• Provide direct training, orientation, supervision and support to Operations Manager, Private Security, Residential Aides and Shift Supervisors.
• Conduct site visits in cooperation with DHS, and OTDA to ensure the ongoing application and implementation of current and new policies and procedures.
• Observe security guards/internal security to ensure officers are helping to maintain a safe environment.
• Maintain positive relations and open dialogue with property owners or administration managers and staff; follow up on client or staff grievances, ensuring all concerns and follow ups are documented via email.
• Coordinate coverage of all shifts.
• Complete unit transfers, swaps, and log outs.
• Accept pending arrivals (clients) in CARES database.
• Arrange for food delivery to sites.
• Ensure proper food handling, distribution and discard protocols are strictly adhered to.
• Coordinate delivery of office supplies and program equipment and/or furniture to sites as needed.
• Staff and establish new programs; set up program offices.
• Certify that all the Nightly Signature Rosters are being completed on time and accurately.
• Maintain open and accurate communications with the DHS’ HERO unit.
• Ensure site vacancy control and reconciliation of all offline units.
• Ensure offline units are serviced and placed back online within time frames set forth by CRF and DHS.
• Coordinate with property contractors’ management to troubleshoot long term service.
• Provide crisis intervention support to staff and respond to incidents, ensuring staff follows established procedures and timely completion of incident reports.
• Confirm RA & Shift Supervisors are properly completing their assigned duties.
• Coordinate and facilitate department meetings.
• Participate in team meetings, case conference, staff meetings and training.
• Ensure all sites are properly maintained via OTDA type inspections.
• Follow up with the delivery of DHS correspondence.
• Conduct coordinated client unit inspections to ensure a clean and healthy environment for clients.
• Ensure data is entered into CARES, filed in the case record and archived according to CRF, DHS, and OTDA standards where applicable.

Requirements

• Bachelor’s degree required.
• At least three (3) years of experience in a related field.
• Experience with multi-problem Single Adults mental health population desirable.
• Proven Contract/ Vendor relationship problem and resolution solver.
• Experience with Work Order Systems, New Security Management Systems, Fire Safety Systems and ability to conduct instructor training.
• Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
• Must be adept and comfortable with crisis management.
• Travel required.
• May be required to work long hours and a varied schedule.
• Lifting and moving objects weighing up to 30 pounds several times a week.

Skills

• Self-guided and minimum supervision
• Outgoing Team player
• Goal oriented
• Project management skills
• Excellent analytical, evaluative, and human service management skills
• Excellent written and oral communication
• Organizational skills
• Supervisory skills
• Superior written and verbal communication skills
• Excellent organization skills
• Excellent leadership skills
• High level of computer proficiency, specifically in Microsoft Office
• Ability to learn new technologies and databases

Location

• Onsite

Work Type

• Full-time

Experience Level

• Director

Education Level

• Bachelor's degree

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

• Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.