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About the Role

This role is responsible for driving community revenue and occupancy goals through sales and leasing activities, including prospect engagement, property tours, application processing, and ensuring a smooth resident move-in experience. The position also involves marketing, maintaining property appearance, and fostering resident satisfaction.

Responsibilities

• Perform sales and leasing activities to achieve revenue and occupancy goals.
• Greet and qualify prospects, conduct community tours, and show apartments.
• Process applications, conduct credit screening, and perform criminal background checks.
• Prepare lease and move-in packages and ensure a smooth resident move-in.
• Inspect apartments prior to resident move-in to ensure they are ready.
• Schedule outstanding maintenance items with the maintenance team.
• Stay informed about market and competitor conditions.
• Develop and implement marketing plans and goals to sustain occupancy.
• Follow community policies related to concessions, specials, and programs.
• Design and execute marketing activities to drive traffic to the community.
• Implement resident referral and employer outreach programs.
• Utilize internet marketing tools (Craigslist, Facebook, e-mail, websites).
• Use on-site property management software to track availability and activities.
• Manage resident and prospect data in the property management software.
• Ensure community and show units meet show quality standards.
• Communicate maintenance and upkeep needs to the maintenance team.
• Merchandise and ensure appealing show units and amenities.
• Prepare the leasing office for daily leasing activities.
• Follow up with prospects and new residents to ensure satisfaction.
• Send e-mail, thank-you notes, and cards to finalize leasing decisions.
• Execute lease renewal program activities.
• Prepare lease renewal letters and packages.
• Meet with and contact renewing residents in advance of move-out dates.
• Ensure lease renewal documents are signed and implemented on time.
• Respond quickly and courteously to resident and client/owner concerns.
• Take prompt action to solve problems or convey requests to appropriate individuals.
• Promote a positive image of the apartment community and management company.

Requirements

• Two years of Leasing experience in the Multifamily industry.
• Solid sales and customer service skills.
• Ability to work well in a team environment.
• Active listening skills and willingness to learn.
• Ability to pay close attention to detail with a high degree of accuracy.
• Strong communication (written and verbal) and interpersonal skills.
• Good organizational and time management skills.
• Strong computer skills.
• Weekends Required.
• Satisfactory results of a thorough Criminal History Record Check(s).
• Satisfactory results of a Drug Screen Test.

Skills

• Sales
• Leasing
• Customer Service
• Marketing
• Internet Marketing
• Property Management Software
• Communication (written and verbal)
• Interpersonal Skills
• Organizational Skills
• Time Management
• Computer Skills
• Active Listening

Work Type

• Full-time

Experience Level

• Minimum 2 years of Leasing experience in the Multifamily industry

Salary/Compensations

• Competitive pay for the market plus commissions

Benefits

• Medical
• Dental
• Vision
• 401K
• Vacation
• Sick time off
• Personal time off

About the Company

• Capstone Management offers competitive pay for the market plus commissions for this opportunity!

Equal Opportunity

• EOE M/F