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About the Role
Smile Train's Senior Director, Narrative & Editorial will develop and steward the organization's global narrative while ensuring editorial excellence across all communications channels. This strategic leader serves as the organization's chief storyteller and editor, shaping how Smile Train communicates across digital, social, executive, donor, and organizational platforms.
Responsibilities
- Lead and evolve Smile Train's global narrative, aligning messaging with the organization's mission, strategy, and leadership in comprehensive cleft care.
- Translate organizational priorities into compelling stories for donors, partners, policymakers, healthcare professionals, media, and the public.
- Develop messaging frameworks and editorial themes that support integrated campaigns and elevate conversations around health systems, equity, and comprehensive cleft care.
- Serve as the organization's chief editor, ensuring excellence in writing, editing, accuracy, accessibility, and consistency.
- Establish editorial standards, style guides, and governance.
- Lead the editorial calendar and edit executive communications, speeches, reports, thought leadership, and campaign content.
- Oversee editorial strategy across the website, social media, executive communications, newsletters, email, campaigns, blogs, and organizational communications.
- Ensure each channel has a distinct voice and audience-specific strategy while reinforcing a cohesive brand narrative.
- Use audience insights and analytics to optimize content performance.
- Partner with Development, Programs, Advocacy, Executive Leadership, Regional Communications, and Creative Services to deliver integrated, high-impact storytelling.
- Provide strategic editorial guidance for fundraising, marketing, and organizational communications.
- Champion editorial quality, brand consistency, and inclusive, culturally responsive communications.
- Mentor communications professionals, strengthen editorial processes, and foster a culture of collaboration and continuous improvement.
Requirements
- 12+ years of experience in editorial leadership, journalism, strategic communications, or content strategy.
- Exceptional writing, editing, and storytelling skills across multiple formats and audiences.
- Demonstrated success developing organizational narratives and editorial strategies.
- Deep understanding of digital communications and channel-specific content strategies.
- Expertise in adapting voice, tone, and messaging for different audiences while maintaining brand consistency.
- Experience managing editorial calendars and complex content workflows.
- Expert understanding of SEO, website content strategy, and social media best practices.
- Excellent collaboration and stakeholder management skills.
- Experience leading teams and mentoring writers.
- Experience in global health, nonprofit, or humanitarian organizations.
- Experience translating medical, scientific, or policy content into accessible public-facing communications.
- Experience working across international teams and multicultural audiences.
- Take full responsibility for one’s own performance, ensuring alignment with Smile Train’s mission and objectives.
- Communicate openly and effectively with team members, fostering trust and a shared understanding of expectations and priorities.
- Demonstrate empathy, understanding, and cultural sensitivity to contribute to an inclusive and supportive team environment.
- Effectively communicate with supervisors to ensure you are equipped with the resources, guidance, and autonomy you need to excel in your role.
- Contribute to a culture of collaboration, mutual respect, and shared accountability, helping the team to thrive in a fast-paced, mission-driven environment.
Skills
- Editorial leadership
- Journalism
- Strategic communications
- Content strategy
- Writing
- Editing
- Storytelling
- Digital communications
- Channel-specific content strategies
- Brand consistency
- Editorial calendars
- Content workflows
- SEO
- Website content strategy
- Social media best practices
- Collaboration
- Stakeholder management
- Team leadership
- Mentoring writers
- Global health
- Nonprofit
- Humanitarian organizations
- Medical content translation
- Scientific content translation
- Policy content translation
- International teams
- Multicultural audiences
Location
- Midtown Manhattan office
Work Type
- Hybrid
Experience Level
- 12+ years of experience
- Senior Director
Salary/Compensations
- $110,000 to $115,000 annually
Benefits
- Comprehensive health, pharmacy, dental, and vision coverage
- 401(k) retirement plan with generous employer match
- Generous PTO package, paid holidays, and sick time
- Paid parental leave and family care benefits
- Free access to professional mental health counseling
- Annual professional development stipend
About the Company
- Smile Train is the world’s leading cleft-focused organization.
- Our vision is a world where everyone has access to safe, high-quality comprehensive cleft care and can live a full and healthy life.
- We train and support doctors and other medical professionals to provide our patients with free, life-changing, comprehensive cleft treatment.
- This sustainable model has allowed us to support more than 2 million cleft surgeries in 95+ countries since our founding in 1999, and we’re still just getting started.
- We are truly changing the world one smile at a time!
Equal Opportunity
- Smile Train is an equal opportunity employer, committed to inclusive hiring and dedicated to diversity in our work and staff.
- We strongly encourage candidates from all groups and communities to apply.