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About the Role

Humber River Health is seeking a Clerical Support Associate for the Post Anesthesia Care Unit (PACU). This role involves providing excellent customer service, patient processing, and maintaining patient records in a fully digital hospital environment focused on technology and clinical expertise.

Responsibilities

• Provides excellent reception/customer service, patient processing and maintenance of patient records.
• Includes registration of patients to out-patient services.
• Includes booking/editing of patient appointments.
• Maintains/supports all clerical and communication functions in out-patient services.
• Logging, maintaining and collection of statistics.
• Other related duties as required.

Requirements

• Must be a high school graduate or equivalent.
• Completed secretarial and medical terminology courses preferred.
• Knowledge of medical terminology is required.
• Minimum of one-year full time recent clerical experience required, preferably in an out-patient health care setting.
• Computer skills required.
• Keyboarding 40 wpm required.
• Meditech computer experience is required.
• Community-wide scheduling experience required.
• Must have excellent communication skills, both verbal and written.
• Excellent customer service skills required.
• Excellent organizational skills required, including an ability to prioritize a varied and busy workload and work with tight deadlines, frequent interruptions, and emergency situations.
• Ability to work independently with minimum supervision, as well as in a team environment.
• Excellent attendance and discipline free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.

Skills

• Medical terminology
• Computer skills
• Keyboarding 40 wpm
• Meditech
• Community-wide scheduling
• Communication skills (verbal and written)
• Customer service skills
• Organizational skills
• Ability to prioritize workload
• Ability to work with tight deadlines
• Ability to work with frequent interruptions
• Ability to work in emergency situations
• Ability to work independently
• Ability to work in a team environment

Location

• Humber River Health, Willson Site

Work Type

• Permanent Part Time
• Variable hours
• Monday to Friday

Experience Level

• Minimum of one-year full time recent clerical experience

Education Level

• High school graduate or equivalent
• Completed secretarial and medical terminology courses preferred

Salary/Compensations

• $29.966 - $31.016 per hour

About the Company

• Humber River Health is North America’s first fully digital hospital, opened in 2015.
• Serves a community of 850,000 residents in North West Toronto.
• Key initiatives include Equity Inclusivity and active participation in the North West Toronto Ontario Health Team.
• Uses a custom combination of technology and clinical expertise to rebuild elements of care.
• Makes technology work for staff and physicians, giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors.
• Formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital.
• Clinical Excellence, Optimizing Care through Technology and Community Connection frame their Research Strategy.
• Proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc.
• Supports employees by providing evidence-based leadership and cultivating a culture that consistently wows with their unwavering commitment to Staff, Physician and Volunteer engagement.
• A member of the Toronto Academic Health Science Network (TAHSN) and deeply involved in research and academic collaboration.
• Dedicated to high-quality patient care and demonstrates values of compassion, professionalism, and respect.

Equal Opportunity

• Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
• Fosters a culture where everyone feels respected, valued and empowered to contribute.
• Welcomes applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.
• Recognizes that diverse identities and perspectives strengthen their ability to deliver safe, innovative and compassionate care.
• As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
• Does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
• Accommodations are available throughout the recruitment process and employment.