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About the Role
As a Payments Analyst, you will play a key role in helping Hastings shape, monitor and optimise its payment capability as we continue our transition to Stripe. Working closely with the Payments Manager, you'll provide operational insight, performance analysis and payment expertise to improve customer outcomes, strengthen controls and support a resilient payments operation.
Responsibilities
- Shape, monitor and optimise payment capability during the transition to Stripe.
- Provide operational insight, performance analysis, and payment expertise.
- Improve customer outcomes.
- Strengthen controls.
- Support a resilient payments operation.
Requirements
- Hands-on experience using Stripe, including Stripe Dashboard and Radar, within a payments-focused environment.
- Strong understanding of payment systems, gateways, card payment processing and wider payment operations.
- Proven analytical skills with the ability to interpret payment data, identify trends, identify risks and deliver actionable insights.
- Knowledge of payment risk, fraud prevention, transaction monitoring, operational controls and payment performance optimisation.
- Understanding of payment compliance requirements and industry standards, including PCI DSS, Bacs and card scheme requirements.
- Experience using reporting and data analysis tools.
- Strong stakeholder management skills.
- Ability to work collaboratively across business functions and external partners.
Skills
- Stripe Dashboard
- Stripe Radar
- Payment systems
- Gateways
- Card payment processing
- Payment operations
- Data analysis
- Reporting tools
- Stakeholder management
- Collaboration
Location
- Bexhill
- London
Work Type
- Hybrid
Benefits
- Flexible working
- Competitive bonus scheme
- Life assurance cover (4x salary)
- Income protection
- Matched pension contributions up to 10%
- Discounts
- Cashback
- Free independent mortgage advice
- Free access to financial wellbeing support
- Thrive mental health app
- Colleague assistance programme (24/7)
- In-house mental health first aiders
- Support groups
- 25 days annual leave + bank holidays
- Option to buy or sell one week of annual leave
- Health care cash back plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Tech scheme
- Discounted and free onsite facilities
- Social events
About the Company
- We’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market.
- We’ve made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people.
- As a Finance team, we're doing exactly the same – building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.
- We have high standards and understand some people may not apply for jobs unless they feel they tick every box.
- If you’re excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you.
- We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community.
- As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need.
- Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Equal Opportunity
- As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.
- We also welcome applications through the Disability Confident Scheme (DCS).
- Hastings Group is an equal opportunities employer which means we treat people fairly.
- We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
- Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
- At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed.
- If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.
- Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.